Sharan on 07/05/2013
This hotel is infested OMG. ON July 3 2013 my mother was awakened by them . So they switched rooms. I woke up this morning with bites all over my body. I spoke to Aaron the assistant general manager he said they would issue me a refund through "the wholesaler" i purchased my room from. However he spoke to me like I was delusional and ignorant. I have a life threatening blood disorder. And have open medical treatment implants inserted on my body. After doing research on bed bugs. I've become awar
e of the side affects/sickness that cause by multiple bed bug bites. I'm very nervous. And have tremendous anxiety. They need to rectify this matter.
unhappy family on 04/28/2013
I Had Draped A Wet Towel Over The Easy Chair In Our Room Overnight And Meant To Use It Again When An Insect Was Found Crawling On It. I Was Concerned Because Of Frequency Of News Reports About Bedbugs, So I Found Many Photos Online And Positively Identified The Insect As A Bedbug. The Insect Was Captured And Given To Hotel Security Upon Making A Report. The Hotel Staff Was Very Responsive And Acted Quickly To Move Us And Treat All Of Our Belongings, However We Were Then Left With Nothing But The
Clothes On Our Backs For Most Of The Day. The Housekeeping Should Be Applauded For Their Efforts. The Management Deserves No Such Praise For Their Response. This Happened On April 26, 2013 At 9Am And As Of 2Am On The 27Th I Still Have Not Been Offered More Than A Free Trip To The Buffet As Compensation For The Inconvenience. I Should Point Out That The Buffet Offer Was Made By The pit Manager Because The "Proper" Managers Could Not Be Bothered On Their Day Off........Unacceptable!