I have hesitated to report this for weeks because of how much I love The Orleans and because of how great the hotel's staff was to us during the incident. However, since I use The Bedbug Registry often when traveling and rely on it to help me avoid bedbugs, I feel I have to write this.
My family stayed at The Orleans on April 22, 2012. We did a minor bedbug inspection upon entering the room, checking the mattress seams and behind the nightstand for bedbugs or signs of them. The room appeared
We left for dinner. Around 10 p.m., we were back in the room. I was sitting on the bed working on my computer when a bug came out from under the hotel's pillows and crossed the sheet toward me. I grabbed a bag and captured it, fearing it was a bedbug by the look of it. I checked the Internet immediately and the bug was an adult bedbug.
I phoned the front desk and explained the situation. They responded quickly and sent a person from housekeeping, a security officer, and a bellboy up (they'd offered to move us to a different room on a different floor, which we agreed to). They took the bedbug away in a vial.
I expressed concern about any bedbugs being on my luggage and they took all of our luggage pieces and "baked" each as a precaution, as well as washed anything we wanted washed.
I had to leave a statement with the security guard stating that none of my family were injured. We weren't. Nobody had a single bite. We were fortunate enough to have had a bedbug show itself prior to going to sleep. After leaving that room, we did not see signs of another bug in the new room or on our things. Believe me, we checked the room and our stuff thoroughly and performed multiple bed inspections during the night.
We have been dilligent about our belongings since, careful upon arriving home. We didn't bring any items into our house after the trip until it had been washed. We also now store our luggage in our unattached shed in clear garbage bags as a precaution since we travel often. So far, we have seen no evidence that we brought any critters home.
Again, I hesitate to report this because I do not want to give The Orleans a black mark. We figure that one bedbug was probably a traveler that had been left behind by the room's previous occupant, but who knows. Everyone we talked to during the incident was very friendly, helpful, and concerned about the situation.
The housekeeping employee did inform me that the hotel would be destroying the mattress and doing a thorough cleaning and inspection of the room. She was very knowledgable on the subject of bedbugs, which led me to conclude the hotel is working to stay on top of the whole bedbug mess going on out there.
I will stay at The Orleans again, but my inspection will be much more thorough at the start and my luggage will remain in the bathroom on the counter or in the bathtub during the stay.