Mandalay Bay Resort And Casino
3950 Las Vegas Blvd S
Las Vegas, NV 89119

Found 1 report:

I stayed at the Mandalay Bay Resort and Casino in November 2014 for a work-related conference. The day I arrived, I saw a bedbug crawling across the bed pillow. I was able to catch it with a tissue and put it in the plastic zip lock bag I had used for liquids at Airport Security. I immediately called the front desk. After 2 more calls and 2 hours, I was moved to a new room, but the whole transfer and reporting process took several hours, therefore I missed the evening event I was scheduled to

attend. I was treated as if I were overreacting and no one would acknowledge I was holding a bedbug in a bag! I was asked to throw it away, but I didn't until I checked out. They moved all of my belongings to the new room and told me they would inspect the room to see "IF" there was a bedbug infestation. 24 hours later I received a call that within 10 minutes there would be professionals at my door to gather ALL of my belongings. That happened in 10 mins. I was left with the clothes on my back and the fear that I had brought the bedbugs with me to the new room. Everything was properly cleaned and returned within following 24-48 hrs - the last package arrived 30 mins before I left for the airport. It was a total inconvenience and a very stressful ordeal, being that is was a business trip, not a vacation. When I checked out, I was told this would all be taken care of, no worries. BUT, my credit card was charged not only for my room all nights (sleepless nights), I was charged a $600.00 laundry fee for cleaning my bedbug infested clothes/shoes! It was not credited until after I sent a letter to the management at Mandalay Bay, written by my lawyer. Very disappointed in how the situation was handled. I understand even the nicest of hotels can have this issue, but it should be handled in a respectful manner.

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