Mike.DiAngelo on 12/10/2014
It was my fourth trip to Vegas and me and my buddies decided to stay at the Golden Nugget to experience the nightlife on Fremont Street. We on the second floor of the Carson Tower for two nights.
On the first night, I came back to the room, took a shower and went into bed. I woke up the next morning with multiple fresh bedbug bite marks all over my body and noticed small red blood marks on the bed sheets. I'm 100% sure I was bitten during the night since I did not notice anything wrong on my
body before taking my shower.
I went to the front desk, asked to speak with a manager and the staff sent me into a private waiting room. I waited 30 ridiculously long minutes for an agent to show up. He told me he was going to take care of the issue. We went back into the room, he took pictures of the bite marks and asked me to fill up a form with my contact info. I asked him if we could switch room and he responded: "would that make you feel more comfortable?" The obvious answer is YES, why would I want to stay in a bed bug infested room?! So we got another identical room on the same floor (no upgrade at all to accommodate us for the terrible night). The agent gave me a small white card with a report number on it and told me the hotel was going to stay in touch with me in the upcoming week. I asked him what was the hotel procedure when dealing with such incident and he responded that the security department was going to conduct an investigation that was going to be forwarded to the risk management department. He told me it was a common issue with hotel rooms all over the world and that I shouldn't worry about it. As for my luggage, he recommended dry washing everything when I get back home. I was really disappointed that they did not offer to take care of my luggage on the spot. As for the bite marks, they turned extremely itchy as I developed a terrible allergic reaction which turned my trip into a total disaster.
At the time of checking out, I asked to speak with a manager to see what he could do to accommodate myself for the incident. He told me he was sorry but there was nothing he could do and that I had to wait for the risk management to conduct their investigation.
Three weeks after the incident, I still had no news from the risk management department. I tried to call the department on multiple occasions without any luck. I finally managed to speak with a representative of the security department on the fifth day of trials. I gave him my report number and told me he couldn't find the complaint file in his folder. He called me an hour later and told me the hotel did not find any bed bugs inside the room and, therefore, I was the one who brought them into the room and there was nothing they could do for me. He told me the same room had been occupied by visitors since then and they haven't receive any other complaint yet. He started trying to explain to me that the planes are sometimes infested by bugs and that these bugs go straight into the luggages since they are the warmest things inside a plane which is all BS since cargo areas inside planes are usually maintained at a much colder area than the cabin.
The gentleman also told me that even if the bedbugs were from the hotel room, the Golden Nugget was not legally responsible for the incident since they are not the one who carried them into the room.
Kim A. MN on 09/02/2014
Woke up to complain about charges to my room we didn't charge. No lights in room on yet and haven't opened shades. Call front desk with TV on only. While complaining I felt a bite. I turned on light next to me and seen a bug, went to grab him and he ran to the stitch to my sweatshirt. I burned him. I'm from mn. Thought it was a wood tick. Weird looking little bug. I posted on Facebook to find out its a stage 5 male bed bug. I complained to the golden nugget in vegas. They are changing rooms and
checking the one we are in before getting a refund. I gave them the bug and took a pic. They definitely have bed bugs at the golden nugget in vegas. I always rent houses for the week when I go any where. I will never rent a hotel again. For those who says they had no problems at the nugget good luck with that.
Sillychicken on 08/04/2014
Stayed in Carson tower, room 1752, woke up 3rd night with bites everywhere. Brought them home, had to have house exterminated, called and reported over a week ago and haven't heard from anyone. Disappointing!
Robin on 06/23/2014
I was there the weekend of April 15, 2014. Didn't realize it until we got home because had a delayed reaction but both my friend and I had over 100 bites each. They confirmed there was "activity" in the room but insinuated we brought them (from 2 different states / 2 different planes). Never offered to comp our room and never even apologized. This place SUCKS. So far haven't found any at home THANK GOD. Ironcially I have already posted this once and it seems to have disappeared so I will go ba
ck in and KEEP POSTING!!!
Anonymous on 05/08/2013
Stayed here for cinco de mayo weekend three nights
Stayed at the nicer "rush tower" rooms got eaten
Alive!!!arms and back are covered in bug bites
And a bug made it home with me in my toilettrie
Bag. Horrible itchy experience I've thrown out
Suitcases bags and I'm horrible scared might
Have this at home!!!
Anonymous on 01/04/2012
January 3rd. Similar story.....I didn't actually start getting any.bumps until today. We arrived at the golden nugget in Vegas on Saturday night. I did notice some itching a little on Sunday but did not know what it was. Now I ham itching on my stomach and chest with several bites. I thought ioved the hotel. Also my first time staying away from the strip. I'm calling to complain...but will they do anything? Unlikely
ebart on 01/03/2012
Stayed at the Golden Nugget room #1101 from 12/27 and left on 12/30. Woke up first morning with 6 bites on my body, in two groups of 3. Next morning I woke up with 24 bites and final morning 27. Had no idea what they were until I got home and checked in with my MD. Usually stay on the strip but this was my 50th birthday so thought a nice hotel down on Fremont Street was deserved. Nexgt time I think it is bak to the strip, never had a problem in any of the hotels there.
Eaten alive on 09/21/2011
I ce to the golden nugget every year for a conference. This year was terrible; I look like I have been eaten alive. When I reported my incident to the manager, he literally threw his hands up and stated that because this I'd a "security" incident, there was nothing he can do. He moved ms to another room and stated that security will be in my room in 15 minutes to take a report (guess so they can begin covering their tracks). Guess what, they "forgot" to call security!!! I had to!!! Before making
your reservations, you may Wang to look and see if they own any other properties as well...
Erin on 08/17/2011
Carson Tower room 9-77 - 1 night and lots of bed bug bites
LL on 06/01/2011
I was there Feb 2009. My roommate and I were both bitten. I was covered with bites on my arms and face. We called the Clark County Health Dept and the hotel. After the inspection the hotel offered to take care of our problems. They were very accommodating.
Riley on 03/11/2011
I was here in the South Tower March 2 and 3. I noticed something on my wrist the afternoon of the 3rd. I was itching, but thought it was a reaction to the nickel content of my watch. So I took the watch off and didn't think too much more about it. However, I woke up early the morning of the 4th when we were leaving to catch our plane at the airport and was itching madly in several places. My arms,legs,ankles, and hands had numerous bites. Where my pj's didn't cover me, was where the bits o
ccurred. Had one on my face also. By scratching them, as they itched so badly, they became welts. I reported this to our tour manager who said she would inform the management. Thank heavens I found these before I left and before I came home, so I could take precautions before bringing these bugs into my house.
Anonymous on 12/22/2010
i stayed for 1 night and i came home with welts on my back and arms and so did my grandparents. It was horriblr.
Anjelica on 10/31/2010
We went to this hotel for my husbands birthday on 06/16/2010 though nothing of bed bugs and now we have them and are having hell getting rid of them thanks for this horrible problem.
Anonymous on 03/10/2010
I just got back from the Golden Nugget Rush Hotel in Las Vegas and informed them of bed bugs. I have my Dr.'s report as well as pictures. My sister, who has cancer, was also at the hotel and she was bitten. They denied the claim. I would never stay at this hotel again. "the bed bugs bite at this hotel!"
Golden Nugget Hotel and Casino has Bedbugs though they will not admit it on 11/12/2008
We had a room here a few months back. We got into bed and we started itching, we thought it was just exhaustion from walking too much but then the red blotches started appearing. Finally looking for causes that could have happened we saw bedbugs and the blotches and symptoms were identical. We reported to them and they said they searched the room and did not find anything but we have photos of the problem and they are undeniably bed bugs. They did not even offer an apology. Everything else
about the hotel was great but this really sucked (pardon the pun).