Hyatt Regency St Louis Riverfront
315 Chestnut St
St Louis, MO 63102-1813

Found 10 reports:

We stayed in this hotel on Dec. 4th. I woke up with some bed bug bites on my neck, which I discovered as I drove away. The staff was lovely at the hotel. Very helpful. Our room was gorgeous. I decided not to report the bed bugs on this site and tell the hotel directly so they could address it directly. I did so and told them that I had not planned on report it to this site. This is how they responded. They told me if it was determined there were insects, they would let me know. They never u

sed the word bed bug. I explained that it was not in question. I had been bitten. I explained that I believe the bed bugs were not in the bed, but on the orange round pillow I had used to work for several hours. The hotel called a professional bed bug service. The service declared the room clean and called me to report it. I am posting here because the denial started from the second I made the call to report it. I do not know if the pillows on the bed were checked by this professional service. The initial call I made showed me that they weren't interested in locating the bed bugs. When I explained where the bed bugs were, I was not convinced they cared to locate the problem. I think it's sad that they showed not concern for infestation. They need to stay in the room themselves.

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On behalf of Hyatt Regency St. Louis at the Arch, please allow me to reach out to you regarding your stay at our property. We take every report of bed bugs very seriously. Once we learned of your concerns, we immediately removed the room from service and contacted a nationally recognized pest control expert to conduct a thorough examination of your guestroom. That examination failed to find any trace of bed bugs.
The safety of our guests and the cleanliness of our facilities are top priorities.

The trained and knowledgeable housekeeping staff at Hyatt Regency St. Louis at the Arch is one of the best lines of defense along with our regular inspections. We pride ourselves on keeping our teams equipped with the knowledge, training, and tools needed to identify and address any issues, and we regularly review our housekeeping standards and procedures
to endeavor to ensure that each Hyatt guest enjoys a safe, clean and comfortable environment in our hotels.
If you would like to discuss this matter with me further, please contact me directly at your convenience.
Kim Halbrehder
Assistant Director of Rooms
314-342-4647
Kim.Halbrehder@Hyatt.com

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I am a fly attendant and had a layover at this hotel the 16th of Nov. I awoke and found I had at least 50 bites on my neck back stomach and chest. I had an allergic reaction to the bites and the next day they had blisters or postures at the bite point. Yes this does happen . I told the manager and he said the hotel has never had bedbugs. Said he would follow up with me after the outside company checked it out.....guess what? They called and said no bedbugs....hum. Wish I could post pics as well

....it may make some squeamish . I had to eat a Benadryl every four hours to keep the itching under control. My face was swollen and it was a tad uncomfortable as a working fligh attendant out in the aisle. My guess? Hotel changes mattress and does a quick clean of the room....then calls ECOLAB....this is the company they use. I had not stayed in any hotels prior to this incident for 12 days so I did not bring them in. I do not seek damages from the hotel.....just accept responsibility and fix it correctly......how dare you lie to your guests...

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Four of us stayed at the Hyatt July 3-7, 2013. Housekeeping changed our sheets on Friday the 5th, which was the same day one of our four guests went home. When the remaining three of us got home we became very itchy and our feet and legs were covered in bed bug bites. The fourth person did not have any bites leaving us to the conclusion that bed bugs were brought into the room with the new sheets on the 5th. I called the hotel and a manager stated he would report to housekeeping and return my ca

ll the next day. The manager had the audacity to say we got the bug bites from the Festival at the Arch. We did not even attend the Festival! It has been three days and no return call has been made. I plan to follow-up with corporate. There should be an option to share photos on this website.

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I recently stayed at the Hyatt St. Louis Arch from March 18 -21st and was attcked by bed bugs. My arms are covered with disgusting bumps. I can't stand too look at myself and it has ruined my weekend plans. I thought it was weird that I was the only person living on my hall and that all the rooms on the hall were getting new beds. If they knew they had an issue on this hall they should have assigned me to a different room. These bites are so embarrasing. I wish there were a way to upload pi

ctures and video of my arms. DO NOT STAY AT THIS HOTEL!

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I took seemed to have brought back bed bugs after staying at this hotel for 2 nights in 4/2012. I did not see any while there but the day after I got home we started noticing bed bug bites. I had to fumigate everything, move, and have an inspection.


On behalf of Hyatt Regency St. Louis at The Arch, please allow me to reach out to you regarding your stay at our property.
We take every report of bed bugs very seriously. If a guest reports that he or she may have found bed bugs, we take swift action. We immediately remove the room from service and contact a nationally recognized pest control expert to investigate the room and take all steps necessary to address the situation.
The safety of our guests and the cleanliness of our facilities

are top priorities. The trained and knowledgeable staff at Hyatt Regency St. Louis are one of the best lines of defense, along with our regular inspections. We pride ourselves in keeping our teams equipped with knowledge, training and tools needed to identify and address any issues, and we regularly review our Housekeeping standards and procedures to ensure that each Hyatt guest enjoys a safe, clean and comfortable environment in our hotels.
I invite you to contact me at the hotel if you can provide us with more information about your stay and these alleged incidents, such as the dates of your stay and room number. We encourage all of our guests to report any alleged incidents to us promptly so we can quickly address the situation.

Todd Costin
Rooms Executive
314-342-4629
Todd.costin@hyatt.com

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I stayed at the Hyatt Regency in Sept, 2011, I woke up the next morning with bites on my neck. I immediantly contact the hotel to let them know which room I was in, and of the occurance. They responded through housekeeping stating that there were no bedbugs. $1500 later, I can ensure them that there were begbugs in fact the room must have been infested because they somehow came home with me and I only stayed one night. I called and reported the situation again to the Hyatt, St Louis at the Ar

ch, and never heard back. I work for a multi million dollar company in Chicago, who has had the Hyatt on their preferred travel list, I have reported this to corporate who has now removed this hotel from our preferred list. The Hyatt needs to address this issue, and not ignore their customers when Bedbugs are clearly a problem.

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In response to the June 10th posting, on behalf of Hyatt Regency St. Louis at The Arch, we want to reach out to you regarding your stay last month. Once we learned of your concerns, we immediately removed the guest room from service and contacted a nationally recognized pest control expert to inspect and treat the room. As an additional precaution, we also closed the adjacent rooms, including the rooms on either side, as well as above and below your guest room until they could also be inspected

and treated.

The safety of our guests and the cleanliness of our facilities are top priorities. We pride ourselves on keeping our teams equipped with the knowledge, training and tools needed to identify and address any issues, and we endeavor to ensure that every guest at our hotel enjoys a safe, clean and comfortable environment during their stay with us.

If you would like to discuss this matter further, please contact me directly at 314-342-4629.

Todd Costin
Rooms Executive

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june 10, 2011

i had gone to the hyatt for a conference and woke up with bites! during the night, i felt as if i had the "creepy crawlies." coudn't sleep. about 2:00am i finally decided it wasn't me. i flipped on the light and saw blood on my sheets. so, i threw back the sheets and ...HELLO! there they were.....

i called the front desk and by the time security got there they removed 1 lonely bug and flushed it down the toilet. i was promptly moved to another room, different floor.... securi

ty was very pleasant. they even turned down my sheets. however, as i told them "do you Really think i'm getting in another bed of your's?!?"

the whole building was very sweet. they did try. but this is a serious matter that their root beer and popcorn could not ever fix.

i was told later that "the inspection lab didn't find any bugs which had feed. there was one dead bug. but no bed bugs".... i have Several pictures which beg to differ. please God... don't let them appear at my home.....in my bed.....!!!

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