Anonymous on 11/03/2014
Bed bugs confirmed by pest controller on 7th and 8th floors. Suspected on 6th floor but not confirmed even though had bites on chest. Rooms were not very clean. Trash was found in room in chair and under the desk when checked into room and dried coffee was in sink. Sheets were not changed on bed all week during the stay. Staff and hotel amenities are wonderful, but this hotel needs to focus on cleaner rooms without bed bugs. Management did work with guests after it was confirmed there were
bed bugs in their room.
Anonymous on 05/23/2012
7th floor overlooking the 4th street side. DH with DD getting us ready to check out in the a.m., I decide to take a nap on the bed. I wake up and see something crawling on the white sheet. My first thought was: a flea; I pinched it between my fingers then squished it between my nails. It wasn't hard like a flea but full of blood. I bring it to the window to get better light; it doesn't look like a flea. Look up on the internet all about bed bugs. It was a young bed bug. We look all ove
r ourselves for indications of bites; my DH finds the telltale "breakfast, lunch, dinner" three bites in a row on his leg. We report it to the Asst. Gen. Mgr.; basically, a "thank you for informing us" kind of response. We scramble to bag our clothes and belongings, buy some new clothes and find a laudromat. Call and report it to the city health dept.; they said they'd do an inspection of the room. Only after the hotel's following morning meeting did we get a call saying they'd reimburse our laundry bill; the stay was comp'd.