Christine Nerone on 09/24/2013
On behalf of Hyatt Regency Cambridge, please allow me to reach out to you regarding your stay at our property. We take every report of bed bugs very seriously. Once we learned of your concerns, we immediately removed the room from service and contacted a nationally recognized pest control expert to conduct a thorough examination of your guestroom. We apologize that you were disturbed during your visit but are pleased to inform you that the examination failed to find any trace of bed bugs.
he safety of our guests and the cleanliness of our facilities are top priorities. The trained and knowledgeable housekeeping staff at Hyatt Regency Cambridge is one of the best lines of defense along with our regular inspections. We pride ourselves on keeping our teams equipped with the knowledge, training, and tools needed to identify and address any issues, and we regularly review our housekeeping standards and procedures to endeavor to ensure that each Hyatt guest enjoys a safe, clean and comfortable environment in our hotels.
If you would like to discuss this matter with me further, please contact me directly at your convenience.
i-designer on 08/31/2013
Spent 3 nights there on a business trip. Woke to find what appeared to be poison ivy like bumps all over my legs, torso, arms, even a few on my face. Never seen a bedbug bite before so didn't even consider this a possibility. After I returned home I showed a friend who confirmed it was indeed bedbugs. Disgusting. Room 1427 in August 2013.
Hyatt Regency Cambridge on 08/24/2009
2007 stayed there, woke up to find numerous blood filled bedbugs!!!