Room 304, found bed bugs 2nd a.m. there. Was handled quite well by head of housekeeping and front desk. Never saw a manager....moved us, cleaned all our stuff and tore room apart. End of March 2013.
Shark Mom on 01/14/2012
We stayed in the hotel in late December 2012.
I had a nonrefundable reservation booked by someone else and so was dismayed to see the reports here. I printed out several detailed directions on how to search for bedbugs and used them upon checking in to clear the room.
There was absolutely no sign anywhere of bed bugs. Mattresses were spotless. The walls showed no sign of droppings, and so forth.
I have stayed at the Staybridge Suites several times with a group of friends and no one has ever complained about bedbugs.
C. Prince on 07/24/2010
on June 18, 2010 we checked in to our room 1210. That night when we were getting ready for bed, I spotted a bug on the wall. My husband tried to kill it and was unsucessful at first. I then took a picture of it and googled what kind it was. It was a bed bug. We killed the bug and kept it to show the manager. we then started looking a bit closer at the wall. there were lots of tiny red bugs on the wall. When I called the front desk and told them, she said I could come down and she would m
ove me to another room. I told her that I would like the manager to come to my room. When he got to my room I requested the headboard to be taken off the wall. Upon taking it off, we found several more bed bugs of different sizes. I requested that I be moved to another hotel. The manager did take care of us. They moved us to a sister location and refunded us 2 nights of our 3 night stay. They even gave us a bottle of wine.
June 6th, 2010, Room 1207. Found a bug on the wall, I had never seen a bed bug before but I was suspicious so I looked it up. Sure enough it was a bed beg, I found about 10 more, crawling on the curtains, walls, mattress, etc.
They moved me to a new room, but didn't say much else. Manager never talked to me, even after leaving a voicemail.