Bitten Birthday Girl on 10/20/2014
i just return hom from staying at the Astor Crowne Plaza New Orleans. My stay was from 10/15/14 to 10/18/14 room 517. I woke up to find bites on my arms and a bug crawling away. Jumped out of the bed to Kill it and blood gushed out. I realized it was a BED BUG. I was thouroghly disgusted. I was treated poorly by by one of the staff members. I was eventually given a new room after they refused to reimburse me for my stay. They have not heard the last of me.
Bitteen Again! on 07/30/2014
I stayed at this hotel July 24 through July 27, 2014. When I made my reservation, I put them on notice that I didn't want to be on a floor that had bedbugs as I had a bad problem with them in July 2014 (Bitten but not Smitten). When I checked in at the front desk, I told them again to make certain that I wasn't on a floor where there had been bedbug problems. I stayed in room 1036 along with a room mate for the dance competition. We had no problems from Thursday through Saturday. However on Sund
ay morning, I woke up with multiple bites on the back and front of my right arm. The bites were the classic triple nested bites. I didn't have to see the actual bedbug to know what had bitten me as I went through this two years ago at this same hotel.
I called and left a message for the manager telling him what had happened and that room 1036 needs to be treated for bedbugs. I have not heard back from him.
Anonymous on 03/16/2014
Stayed here for Mardi Gras. My travel companion saw a bug on her bed in the morning and killed it. Later on had a few cluster of bites on her arm. Not impressed from a 4 star hotel
Anonymous on 06/28/2013
Stayed in Room 520 the night of June 27, 2013. In the morning saw bug crawling on bed. Squashed bug and left blood spot on bed. Found one dead bug in bed. Had several bites on leg. Asked manager if they had been problems with bed bugs. Was told "not lately".
Rob on 06/07/2013
Just stayed in room 302 May 29-June 2 for a reunion and returned home covered with bed bug bites. As typical I felt nothing at the time, slept in the queen bed closest the window. Had noticed one bite on my left hand before departing, but thought it was just a bite from some other insect. Now have a typical three bite track on my left wrist, several on my left arm, and a whole set of about ten near my left knee. I usually sleep on my left side. Also have one on both of my shoulders, and two
on my right hand third finger. I had turned the sheets down and saw no evidence of the pests. The hotel also had used a microfine mattress cover, but apparently it did no good. Now I am faced with whether I have brought them home with me or not. Would have posted sooner, but have been spending all my time thoroughly examining ever item I had in the room. Did not expect this in such an upscale hotel.
Anonymous on 11/15/2012
Hi again! I just posted about room 923 at the Astor, and my post dates from Monday, November 12. The hotel manager called me personally and has been more than accommodating in addressing the concerns I had regarding lost wages and compensation for the stay. In addition, he noted that they have already taken actions to treat the room again. For the record, as he explained to me, the Astor did treat the room (in addition to adjoining rooms) in July after the first report, but bed bugs are nothing
if not persistent, and unfortunately they prevailed after Astor's first attempt to eliminate them. I appreciate the prompt and kind response from the manager at the Astor. Thank you!
Anonymous on 11/12/2012
Oh my goodness, I was also in room 923 and ended
Up with about 40 bites. Stayed nov 1-nov 4. This very room has been reported an Astor has apparently done nothing! My bites were so bad that I had an allergic reaction that turned into a sinus infection. Astor reimbursing me for my stay but what about my lost work wages for one full week worrying if I had something contagious? This is unacceptable.
Bitten but not Smitten on 08/08/2012
A girl friend and I attended a dance competition held in this hotel. We had two queen size beds on the ninth floor in room 923. We arrived on 7-26-2012 and left on 7-29-2012. The 2nd night we were there, my friend woke up with several bites on her chest. She looked all in her bed, pulled back the covers and found a small brown bug which she killed. It had blood in it. I was out of the room later that morning when my friend told house keeping and asked them to change all sheets on both beds. She
watched them do this. That 3rd night she was bitten several more times. I also was bitted on my chest so bed bugs were in both beds even with the new sheets. We found another bug on top of her white covers. She killed it and blood was present. We were checking out that morning but she called down to the front desk and they transferred her to house keeping. Someone from house keeping came up to the room but that was all they did and said they knew what to do, etc. After returning to our homes in another state, my friend called back to make certain the manager knew about it. A week has passed and I was careful to wash all my clothes and take other precautions in case they came home with me. A week later, they are in my house and bed, eating me alive. I've had a pest control company here today to assess the situation and their plan of action isn't pretty and the cost is to be determined. The bad thing about it all is that the dance competition will be held in the same hotel next July, and I'm supposed to attend!!!
Anonymous on 09/30/2011
Stayed in room 901 on 9/25-9/28/2011. There were bed bugs - I ended up with a total 25 bites all over! A colleague of mine stayed on another floor and had no bed bugs.