Cubs11 on 07/11/2011
My family and I checked into this hotel on our way from Chicago to Asheville North Carolina to visit family. We chose to stay in this hotel because we stayed here back in May for the Kentucky State Derby. Upon checkin the gentleman at the front desk had outstanding customer service and was very helpful to my family and me. We knew this hotel was not a five star place, but our last stay was pleasant enough to make us want to come back a 2nd time. About an hour after we checked in my 4 year old da
ughter began to scratch her legs and bottom. My wife and I started noticing little red bite marks popping up on her. We thought she had gotten bit by mosquitos. To our surpise bites began to appear on the two of us as well. We immediately packed our bags and hit the door. We went straight to the front desk and checked out. The older lady that checked us out was very rude about the situation and acted as if it wasn't a big deal. Usually I wouldn't write a bad review, but with our experience that we had and with the older lady not caring, I believe was worth saying something.
Anonymous on 06/29/2011
I checked in to a room that had a bad older only i was in the bed and felt a bite around my ankle. when i looked there were 2 beg bugs in the bed i only had on bite tho. i called the front desk and because it was so late i moved to another room. only to Discover that there was a died bed bug on the pillow i took it to the front desk and they said sorry i did not get a refund. i just left all my stuff in the room i was scared to take it home so the gm got me a new carry on bag. what about the stu
ff that was in the bag tho?
8 bedbug reports near this address:
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