Katie on 09/26/2015
I stayed here Sept, 20, 2015 and had my first encounter with bed bugs. This was documented by management
I must say that management was great in helping to ensure that I did not take any with me by dry cleaning clothes, getting bedbug spray to take care of shoes, etc and buying new suitcase.
Anonymous on 09/18/2013
NO BEDBUGS HERE>>>Be careful before you make any assumptions because you can be wrong....
We reference this website frequently and find it to be quite helpful when making travel reservations. We did not see the post by "concerned mom" and stayed here last April. Early in the morning after our first night, I noticed a black bug crawling on the sheets (it looked like a course black pepper fleck) and compared it to photos of bedbugs on the internet. I was thoroughly convinced that it was a bedbu
g. My husband and I discreetly took the bug to the manager who was very concerned and attentive. He spent over an hour with us showing us photos and information about bedbugs. Hilton takes this issue very seriously..their managers undergo extensive training on how to identify and rectify bedbug problems. What we did not realize was that bedbugs do not have wings. The manager literally dissected the bug we found (in front of us)and it HAD WINGS!! While it looked almost exactly like a bedbug, it clearly was not. As a precautionary measure, he had housekeeping inspect the room and offered to let us move if we were still uncomfortable. We were firmly convinced that it was not a bedbug after all and we were pleasantly surprised at the manager's genuine concern for our comfort and peace of mind. We stayed for 4 more nights and did not see any more of these bugs nor did we experience any physical symptoms on ourselves or our 2 children which would have indicated the presence of bedbugs.
business traveler on 04/23/2013
I stayed here early April 2013 and saw NO bed bugs. I checked the mattress (under the sheets & pad) and every pillow each night. I did keep my clothes hanging up (no drawers) and kept my bags up on luggage racks away from walls just in case.
I have stayed here twice a year for the last 3 years and have never had a problem with bugs.
A concerned parent on 02/27/2013
I stayed at this hotel last month and my kids and I were ate up those bedbugs. They denied having them but I know what they look like.As nice as the hotel is it too bad they are infested.It took weeks for my kids body to heal from the bits.I will never ever go back there.