Anonymous on 06/14/2014
Checked into room 332 on 6/14/14. Was sitting on the bed for about an hour when I felt something crawling on me and I found a bug. Checked under the head of the mattress and found another bug crawling. We Immediately called front desk attendant who came up and took one of the bugs. He was apologetic and offered to move us to another room but we checked out. We like the hotel and location and have stayed there many times in the past but couldn't stay once we had this encounter.
Donna on 05/05/2014
This location is NOT the location I am reporting, this site is not allowing me to submit this location for some reason 775 NEWTOWN PIKE Lexington Kentucky 40511 USA. IS THE CORRECT ONE, now to report, I caught the bug when we were about to leave the room. I was awakened several times with the feeling that something was crawling on me, never saw anything. As we were headed out the door to check out there it was up by the pillow on the side I slept on. We took a plastic cup they provide and ca
ught it called the front desk and they sent a couple of people up, who took the bug. they were very nice and tried to help us, it was turned over to corporate, that after weeks sends me a letter that nothing had ever been reported before so they didn't feel like it was their fault. What a lame excuse. The report was for their benefit not mine. I felt bad for them now I hope they get what they deserve. Somebody that will not allow it to be brushed under the cover. Beware if you report they will deny it.