Carol on 10/05/2011
This was a very pricy hotel to have both my kids get eat up with bedbugs! Reported it to the front desk, live in the area so told them I would report to the Fayette County Health Department AND our local tv channel. Did NOT get reimbursed for the room fee was only offered to stay in another one of their hotels or again at their hotel for free. Even for free MY FAMILY WILL NEVER EVER STAY AT ANOTHER BAYMONT HOTEL ANYWHERE!!
Their cleaning staff are the bedbug experts...a maid went and looked
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at the bed my sons slept on and reported no bed bugs....then when management came into the discussion when I was getting angrier and louder they looked again and found the bedbugs and reported that the room would not be used again until treated for bedbugs.
I did not like the way we were treated and charged for a room where my boys had bites all over from their negligence. Seems like they'd use that $89 a room fee to treat their rooms once a month.
Natalie on 06/20/2010
I checked in Wednesday evening on June 16th, 2010, room# 105, ground level. The room was dirty and smelled bad. I woke up at 2:30am, turned on the light and I saw three adult bedbugs crawling on the pillows. Took a closer look and I saw many small ones all over the sheets. When I checked the bed headboard I noticed that the cracks were filled with small and big ones. I got a few bites on my arms and legs but my son had a lot more than me and also experienced hives from the bites.