Anonymous on 12/08/2011

I called prior to my stay in October as I had read a few of the comments. The hotel was very kind and professional in explaintion on how the process is handled when an incident is reported. What stuck out to me is they don't put any rooms back for purchase until the treatment company release it back to them. After my stay on Oct 5th, I am happy to report we had no issue either. I believe they are doing there best to handle any situations they have had.

Anonymous on 06/12/2011

On June 4, my wife and kids and I stayed at the Embassy Suites, also on the 5th floor. My wife and I were both bitten by bed bugs once or twice each.

Memphis, TN on 05/23/2011

I stayed in this hotel 4/12/11 but called the hotel prior to discuss the bedbugs. They explained their procedures to rid the rooms of bedbugs and assured me that the problem had been resolved. I'm happy to say that I didn't see any bedbugs, and I checked thoroughly. My two night stay was good, the staff helpful and my room was nice and clean.

Anonymous on 01/20/2011

On Jan 19th I checked into room 504 and inspected my bed and surrounding areas. Everything looked fine. I woke up the next morning with two bites on my neck and one on my arm. When I got out of bed there was a large bed bug dead right where I had been sleeping.

Anonymous on 11/29/2010

On November 29, I checked into Room 505. After I inspected the bed and mattress, I removed the folded blanket on the end of the bed. I found a bed bug on the sheet beneath where the blanket had been. I trapped it in a glass and notified hotel management, who was responded quickly and professionally.