T.Thomas on 11/22/2011
I stayed two nights in this location while I was visiting the U of I graduate school (unfortunately it was the only place with vacancies due to the college football game that weekend). The second night, I found dead bed bugs along the perimeter of my room. The management at the hotel only refunded me one night because I didn't report anything until the second night. Additionally, he kept trying to tell me that the bed bugs were "Decon bugs," which was clearly a tactic to quiet my complaint.
see full report...
show snippet only
hen I disputed the charge with upper management, the original hotel management verbally assaulted me on the phone without a chance to respond. This location has bed bugs and I would NEVER recommend anyone stay the the Super 8 in Urbana!