Nauvoo Family Inn & Suites on 09/09/2011
The family, one room, “discovered” bed bugs in one room of a multi -room suite.
Upon reporting of the bugs, the family volunteered information that they had fought bed bugs
At their house for several months. This brought up a red flag. The pest control was brought in The professionals inspected the room and several other rooms to insure our guests safety. Then they treated the room. The professionals stated in their written report that the bed bugs were only adults and therefore broug
ht in by said family. If the bugs had been there any longer, there would’ve been “stages of life” and not just adults. The guest chose to stay in the room 3 nights and moved on night 4. They then demanded that they be allowed to stay 1 more night and that all 5 nights be free of charge. When that was denied, other family members (they were part of a family reunion) along with said guests threatened to “post all over the internet” that there was a bug infestation and made good their threats, the hotel has chose not to be blackmailed, the reader will note the reviewer does not mention they had bed bugs at their home, that the hotel offered to find them other accommodations, treated their personal belongings, that they threatened to post a defamatory reviews or being belligerent when asked to leave the hotel or that they had to be escorted off the premises by police. The reviewers have posted similar reviews on numerous other internet sites telling this incorrect and incomplete story.
Reader, please note that of the 195 rooms occupied during these guests stay, only the one they occupied had a report of bed bugs. We know bed bugs are a serious matter and inspect every room after each guest.
The pool: with about 600 people staying at the hotel during the subject times, the only comment about the pool is from these folks. The pool is monitored in real time 24/7 by an automated system that automatically adds chemicals as appropriate into the water circulation system thru the filter/heater. It is a State inspected system, and logs are kept. As an additional safeguard, hotel maintenance employees manually test and log results 2 times a day; they also keep a log, which they are required to sign. Those logs are also available.
No nearby bug reports