Anonymous on 03/29/2012
March 2012. Upon check in we checked the beds as we always do and noticed nothing at all. The morning of the second day there our daughter spotted a bug crawling on an upholstered chair. I killed the bug and after taking a better look suspected it to be a bed bug. I showed it to a 2 housekeepers on the floor and they agreed and gave me the impression it was something they had seen before...just maybe not on that floor (limited English). The hotel manager did not deny it to be a bed bug and
allowed us to check out and did give us a full refund- which I do appreciate that they handled things the best they could. He did state that they do not have a bed bug problem at their property...as I explained- they did that day in our room!