Concerned on 11/22/2014
Nov 13-17, 2014
My husband took my two sons on a trip to watch Chicago Bears to the Westin Hotel on Michigan Ave. They stay there ever year as we are Starwood members (which includes the W Hotels)
My son woke up with bumps ans rash on his arms.... He didn't tell my husband, but he told his brother that slept in a roll away. Boys- they didn't think anything of it. He slept with his shirt on the other nights.
When he got home to CA... I saw him with his shirt off and was worried wha
Called the hotel - they were not much help.
After having to track many different people down and being on hold long amounts of time...they assured me they would call Orkin.
The next day a message was left they found nothing....Maybe that's how Orkin keeps it's contract with Starwood?
The dermatologist said it looked like bed bug bites when I told her what happened. We used a topical to help rash heal.
I know it's not the hotels fault when travelers bring in bed bugs... But I don't feel they handled it well. We will not return to that hotel and I will be checking all the mattresses when we next stay at a Starwood.
Kelly on 11/20/2014
My family & I just stayed at this location this past weekend & I woke to a bedbug crawling on the sheet. I took a picture & my husband actually gave the bedbug to the person at the front desk. A lady called my husband yesterday to tell him she had someone check the room & could find no bedbugs, but I know what I saw & captured - IT WAS A BEDBUG!!!!!
Anonymous on 05/30/2012
Stayed at the W Lakeshore first week of April and was getting bites from then on over and over. After being out of town for 5 days, the bites started to go away. And last night saw them in our bed!! I had pest control out here today finally and yes, confirmed case of them. Yuck!!
Anonymous on 04/28/2012
Stayed 4/21 and 4/22, noticed rash and itchy spots on Wed and thursday. Doctor visit proved they were bedbugs. Stay away !!!
Anonymous on 09/06/2011
Stayed one night and woke up with a few bites on my neck. Within 3 days I noticed the bites on my shoulder and all over my right arm. They are extremely itchy and are in the classic linear pattern.