Omni Chicago Hotel
676 N Michigan Ave
Chicago, IL

Found 10 reports:

It's interesting that the hotel claims that guest bring in the bed bugs to the hotel when actually this hotel gave bed bugs to us.

My family and I stayed at the Omni one night on December 23, 2013. The next day when we got home I noticed red, itchy marks on my daughter's legs. I did not know why she had them and it didn't even cross my mind that she could have been reacting to bed bug bites so nothing was reported to the hotel. I wanted to be sure of the source before jumping to conclusion

s.

On a side note, ALLERGIC REACTIONS TO BED BUG BITES VARIES BY PERSON. SOME REACT RIGHT AWAY WHILE OTHERS WON'T GET AN ALLERGIC REACTION UNTIL UP TO 24 HOURS AFTER THE BITE. If you suspect something, report it with the hotel! This was my mistake.

I can claim with a fair amount of certainty, a bed bug or bed bugs from this hotel traveled back home with us and infested my daughter's room.

We've had our entire upstairs bedrooms (3) gutted out, vacuumed, steamed, and chemically treated by professionals for a hefty price and it is also their assumption that the bed bug traveled with us from this hotel. Because the infestation was light to moderate, they suspect it came from a recent trip.

I don't believe this hotel to be credible, honest, or have any integrity based on the fact that they rejected our request to be moved to a different room without a view of a brick wall (even tho we were told we'd get a room with a nice view during reservation) because they didn't have another room to accommodate 2 adults and 3 children (all 10 and under) on a Monday night. I guess they were being fumigated for bed bugs.

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I stay at the Omni every summer for a week. I've never had any problem. One of the cleanest and well maintained hotels I've visited. I love the place!


Thank you for looking at the Omni Chicago. We pride ourselves on having integrity and one of the most aggressive precautionary programs in the industry, inspecting daily. Not one complaint on this registry below was a confirmed case of bed bugs. We pay an independent service to verify the claims who certifies the room ‘clean’ and sprays preventatively. We are happy to provide proof to anyone interested and will personally show you how to inspect a room upon your arrival if requested. If you

would have any questions about bed bugs please don’t hesitate to contact:

Steve Quackenbush
Rooms Director
312.944.6664
squackenbush@omnihotels.com

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I stayed at the Omni Hotel arriving July 18th for 5 days. Sitting in the airport I remembered to check the bed bug reports just to make sure they were still clean. I travel a lot to New York and that place is infested! When I booked the Hotel it was clean of reports and much to my surprise sitting in Boston on my way there there were 5 reports! I freaked out and called the hotel immediately. I arrived at the hotel very apprehensive to stay given the recent reports but they assured me that t

he situation had been taken care of. We got to room and not 2 minutes after arriving and during my bed bug check of the bed, headboards, carpets and couches the head of housekeeping arrived. He was great also did a check for us. I can say not one of us received a bite. Not one. We will stay here again next year. This hotel was great and I have no issues with going back again next year for a fun girls weekend!

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My husband, our daughter, and I stayed at the Omni recently (June 2012) and I woke up with very itchy bite marks in my legs. We decided to keep our stay shorter and we left one day earlier, although we paid for the last night we left. We reported it to the hotel but they gave us the same explanation, that they had their rooms inspected regularly and bla, bla, bla. Honestly we just wanted them to know that they should not rent that room until its clean of bugs. We could not wait to check out. Now

we are washing all our clothes, spraying all our luggage with a desinfecting product, and hoping that we did not bring any of those nasty bugs with us. What an unpleasant experience!

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We went to Chicago to look at colleges over Spring Break in March of 2012. I reserved this hotel and when we arrived, we knew we could not stay due to our son's allergies. It had not been renovated in probably 20 years! Dust mite haven. we asked them about it and they were not helpful. They did let us out of our next few days and we found another hotel. However, that morning, my husband woke up with bites and rash all over him! I told them about it and they insisted that they had the room ins

pected and there was nothing. However, I am seeing that other people posted around the same time and later, so I think that may have been a lie on their part.
They did reimburse our stay and valet and that I have to give them credit for. However, they definitely had beg bugs and did not admit to it.
I know this can be a problem at any hotel, but because of this, I will never stay at any Omni with my family again....a little traumatized!!!!

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The health and comfort of our guests is of the utmost importance, please read entire response below, no pests were discovered by our independent contractor.

Although the National Pest Management Association estimates there has been an increase in bed bugs in America over the last several years, the increase actually has had a minimal impact on the vast majority of hotels.

Bed bugs are brought into hotels by guests; it is not a hotel sanitation issue. Education, awareness and care are cri

tical. A trained and knowledgeable housekeeping staff is one of the best lines of defense, along with having regular pest control inspections by an independent professional service both human and K-9.
Omni has rarely experienced bed bug incidences, yet we remain very vigilant with our pest control and monitoring at all properties.

In response to the post submitted by “KitKat” on 04/01/2012.
While the guest posted as “Anonymous” they did identify their stay dates and noted that they reported the issue to management. The only report made was for a guest that stayed on March 23rd thru March 26th. The room was immediately put out of order and inspected by the Director of Housekeeping and two supervisors. No evidence was found and the guest was contacted with the findings and told that we would follow up when our professional service had given their independent results. We contacted our company and had it inspected 04/03. That inspection was a full room tear down (including, but not limited to, removal of electrical wall plates and furniture backing, inspection of the mattress, box springs, bed frames, any framed art or mirrors, drapery, valences, sheers, baseboards, headboards, closets, chairs, ottomans, all linen and terry in the room and all furniture drawers). No evidence of any pest was found in the room. Four guests have stayed in the room since the report on every night that the room was sellable: 04/01-04/02 (1 night), 04/05-04/06 (1 night), 04/06-04/08 (2 nights), 04/10-04/12 (2 nights) and no one has reported incidents of pests. The Assistant Director of Housekeeping personally called the guest to tell her that the results were negative and offered to send the report to the guest from our inspection service, a message was left and not follow up call has been received.

If you have any questions about this posting, your future stay, or would like more in depth details of our procedures, please feel free to contact me directly:

Steve Quackenbush
Director of Rooms
Omni Chicago Hotel
312.944.6664
Squackenbush@Omnihotels.com

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I stayed at the Omni Chicago Hotel March 23, 24, 25, 2012. I was working at the American College of Cardiology Convention at McCormick Place. I woke up on March 24th with bites all over the trunk of my body-back, sides and front of my body. at first I thought it was from the shirt that I was given to wear in our booth. After days of wondering what this is, I looked it up on line and found out that I have bed bug bites all over me. I have reported this to the hotel.


The health and comfort of our guests is of the utmost importance.

Although the National Pest Management Association estimates there has been an increase in bed bugs in America over the last several years, the increase actually has had a minimal impact on the vast majority of hotels.

Bed bugs are brought into hotels by guests; it is not a hotel sanitation issue. Education, awareness and care are critical. A trained and knowledgeable housekeeping staff is one of the best lines of defense,

along with having regular pest control inspections by an independent professional service both human and K-9.
Omni has rarely experienced bed bug incidences, yet we remain very vigilant with our pest control and monitoring at all properties.

In response to the post submitted by “Anonymous” on 06/17/2011.

While the guest posted as “Anonymous” they did identify their stay dates and noted that they reported the issue to management. The only report made was for a guest that stayed on June 11th and 12th. The guest reported the incident on a sold out day upon check out. The room was immediately put out of order and inspected by the Assistant Director of Housekeeping and a Security Officer. No evidence was found and the guest was contacted with the findings and told that we would follow up when our professional service had given their independent results. We contacted our company and did not sell the room at a significant loss of revenue on June 13th to have it inspected. That inspection was a full room tear down (including, but not limited to, removal of electrical wall plates and furniture backing, inspection of the mattress, box springs, bed frames, any framed art or mirrors, drapery, valences, sheers, baseboards, headboards, closets, chairs, ottomans, all linen and terry in the room and all furniture drawers). No evidence of any pest was found in the room. Four guests have stayed in the room since the report on every night that the room was sellable: 06/14-06/16 (2 nights), 06/16-06/18 (2 nights), 06/17-06/20 (3 nights), 06/20-06/22 (occupying room at the time of report) and no one has reported incidents of pests. The Director of Operations personally called the guest to tell her that the results were negative. The guest called the Director of Housekeeping a few days later on 06/17 and felt that the findings were incorrect. He took the report seriously and stated that we would have the room re-inspected as soon as occupancy would allow and would personally follow up. A copy of the service technician’s report was faxed at the guest’s request to a non working number prompting another call to the guest to request an e-mail and the report was sent via PDF.

If you have any questions about this posting, your future stay, or would like more in depth details of our procedures, please feel free to contact me directly:

Steve Quackenbush
Director of Housekeeping
Omni Chicago Hotel
312.944.6664
Squackenbush@Omnihotels.com

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Stayed here last weekend (June 11th and 12th. Woke up with bites all over my feet and legs. Reported it to management.









No nearby bug reports