tical. A trained and knowledgeable housekeeping staff is one of the best lines of defense, along with having regular pest control inspections by an independent professional service both human and K-9.
Omni has rarely experienced bed bug incidences, yet we remain very vigilant with our pest control and monitoring at all properties.

In response to the post submitted by “KitKat” on 04/01/2012.
While the guest posted as “Anonymous” they did identify their stay dates and noted that they reported the issue to management. The only report made was for a guest that stayed on March 23rd thru March 26th. The room was immediately put out of order and inspected by the Director of Housekeeping and two supervisors. No evidence was found and the guest was contacted with the findings and told that we would follow up when our professional service had given their independent results. We contacted our company and had it inspected 04/03. That inspection was a full room tear down (including, but not limited to, removal of electrical wall plates and furniture backing, inspection of the mattress, box springs, bed frames, any framed art or mirrors, drapery, valences, sheers, baseboards, headboards, closets, chairs, ottomans, all linen and terry in the room and all furniture drawers). No evidence of any pest was found in the room. Four guests have stayed in the room since the report on every night that the room was sellable: 04/01-04/02 (1 night), 04/05-04/06 (1 night), 04/06-04/08 (2 nights), 04/10-04/12 (2 nights) and no one has reported incidents of pests. The Assistant Director of Housekeeping personally called the guest to tell her that the results were negative and offered to send the report to the guest from our inspection service, a message was left and not follow up call has been received.

If you have any questions about this posting, your future stay, or would like more in depth details of our procedures, please feel free to contact me directly:

Steve Quackenbush
Director of Rooms
Omni Chicago Hotel
312.944.6664
Squackenbush@Omnihotels.com

along with having regular pest control inspections by an independent professional service both human and K-9.
Omni has rarely experienced bed bug incidences, yet we remain very vigilant with our pest control and monitoring at all properties.

In response to the post submitted by “Anonymous” on 06/17/2011.

While the guest posted as “Anonymous” they did identify their stay dates and noted that they reported the issue to management. The only report made was for a guest that stayed on June 11th and 12th. The guest reported the incident on a sold out day upon check out. The room was immediately put out of order and inspected by the Assistant Director of Housekeeping and a Security Officer. No evidence was found and the guest was contacted with the findings and told that we would follow up when our professional service had given their independent results. We contacted our company and did not sell the room at a significant loss of revenue on June 13th to have it inspected. That inspection was a full room tear down (including, but not limited to, removal of electrical wall plates and furniture backing, inspection of the mattress, box springs, bed frames, any framed art or mirrors, drapery, valences, sheers, baseboards, headboards, closets, chairs, ottomans, all linen and terry in the room and all furniture drawers). No evidence of any pest was found in the room. Four guests have stayed in the room since the report on every night that the room was sellable: 06/14-06/16 (2 nights), 06/16-06/18 (2 nights), 06/17-06/20 (3 nights), 06/20-06/22 (occupying room at the time of report) and no one has reported incidents of pests. The Director of Operations personally called the guest to tell her that the results were negative. The guest called the Director of Housekeeping a few days later on 06/17 and felt that the findings were incorrect. He took the report seriously and stated that we would have the room re-inspected as soon as occupancy would allow and would personally follow up. A copy of the service technician’s report was faxed at the guest’s request to a non working number prompting another call to the guest to request an e-mail and the report was sent via PDF.

If you have any questions about this posting, your future stay, or would like more in depth details of our procedures, please feel free to contact me directly:

Steve Quackenbush
Director of Housekeeping
Omni Chicago Hotel
312.944.6664
Squackenbush@Omnihotels.com