The Bedbug RegistryAllerton Hotel
701 N Michigan Ave
Chicago, IL
Found 6 reports:
Amie on 10/05/2011
During the last week of September, we stayed there for 5 days and had 3 rooms on the 9th & 11th floors. We did not see any signs of bed bugs in our rooms. It was a very nice stay.
Jessica (guest on more than one occassion) on 10/03/2011
I have stayed at this location on 2 separate occassions (August 2011)and was more than pleased with my accomodations...despite being in a corner room on my first visit...they are the smallest of the rooms...I saw NO SIGN of bugs, and will be staying with them again this coming weekend. I am sure that if there were a problem there would be more than one person reporting it...and coming from someone who has worked at several hotel chains, the front desk employees may use discretion, but it is def
initely not something that is overlooked, because we KNOW the long term affects of such a problem...and we don't take it lightly...however I have encountered MANY guests when I worked as a receptionist that find fault with anything they can to get a free night stay OR to avoid being charged for something they realized they couldn't afford...not saying anyone has done that, but just a thought...
Anonymous on 04/04/2011
Has the problem of the bed bugs been taken care of?
TX Business Traveler on 02/23/2011
Have stayed at The Allerton twice in the last 60 days and have not had any problems whatsoever - the hotel appears to be very clean and well maintained.
General Manager on 01/18/2011
1/18/11
We take any guest complaint very seriously, especially when it relates to our guests' well being. Once I learned of your concerns, I immediately contacted a nationally recognized pest control expert, Steritech, to conduct a thorough examination of your guestroom. Part of this inspection included treating the room for bedbugs, despite inconclusive findings, as we prefer to take no chances when an issue such as this arises. I can verify the front desk agent’s assertion that we have no
t had an issue with bed bugs in this hotel, as you can see from the lack of reports on this site, but I am pleased that the staff made an attempt to accommodate you with another room and that Arturo ensured that you were not charged for anything during your time at the hotel. We want to exceed our guests’ expectations, and it is our goal for each of our guests to enjoy a safe, clean and comfortable environment in our hotel. If you would like to discuss this matter with me further, please contact me directly at your convenience.
Clay Spencer
General Manager
Allerton Hotel
Dominic E. on 01/18/2011
Booked a last minute trip to the Allerton on Jan. 14th for a Jan 15th 2011 stay. After check-in around noon we immediately checked our sheets, pillows and mattresses for any bug signs as my wife is a little paranoid. Prior to booking we also checked this site only to find a clean record. The room appeared to be bedbug free and we continued on with our day.
After touring the city, dinner and a cocktail we returned to our room and I got into bed. As my wife entered bed she found 1 bug on he
r pillow and multiple bugs underneath the pillow and along the mattress edge. We immediately called the front desk where we were told that the Allerton does not have bedbugs and they must be some other form of bug. The front desk sent security up for a report of the situation and a bellhop with room keys to another room. We showed security the bugs and we even collected a few in a ziplock as evidence. When showing the front desk supervisor he still said that he was not sure what type of bugs those were but would call a professional exterminator to make the judgement. He also stated that the bugs are typically a room by room incident and that we shouldnt be worried staying in another room (I find that hard to believe). My wife and I denied another room and opted to leave the hotel and journey home at 2am that evening. This was a major inconvenience to us but we did not want to chance gaining another room with bugs, moving to another hotel with the same problem, or staying with local friends incase we'd pass this epidemic to them.
I contacted the Hotel the following day and spoke with the Security Manager, Arturo where he assured me there would be proper investigation and I would not be charged any fees for our trouble. He also offered me a free nights stay if we decided to return.
This hotel was worth the stay for their rate but NOTHING is worth potenitally bringing these bugs home with you. I hope they take care of this problem as they were defintely not admitting they had one.
Our room was 2015 a King Room (if I remember correctly)
94 bedbug reports near this address: