Anonymous on 01/06/2015
September 2014 Nightmare stay at Urbandale Microtel. Bitten by bed bugs (night desk person's comment "oh that's a big one". Foolishly allowed them to move me to a different room, only to awake to the more bites.
Iowa Department of Inspections & Appeals Hotel Inspection report COMPLAINT FOUNDED:
Inspection Published Comment:
This is a complaint investigation conducted as a result of a bedbug complaint received by the Department. Establishment is currently doing own inhouse pest control.
The two rooms involved are closed and are being treated. Second treatment will be applied Wednesday (1st room) and Thursday
(2nd room) of this week. Management will not reopen rooms until after second treatment is applied and rooms are found to be free of bedbugs.
Management will have professional company re-search rooms for verification -- submit copy to DIA. Complaint founded.
Establishment: MICROTEL INN & SUITES Address: 8711
PLUM DR City/State: URBANDALE, IA Zip: 50322 Telephone: 515-727-5424
License/Permit#: 6060 - Hotel License
Permit Holder: LOTUS MOTEL INC.
Inspection Reason: Non-Illness Complaint
Est. Type: Risk Category: 1
The following guidance documents have been issued:
Page 1 of 1
Hotel Inspection Inspection Report
Anonymous on 11/16/2013
Laid down on bed, and saw a small, flat, round bug. Night manager was apologetic and moved us to another room.
mad nurses on 09/19/2013
3 am itching.
bed bugs here so steer clear.
Randy on 06/19/2013
I woke up with two bites next to me knee. While in the shower I noticed something between my toes. I picked it up and put it on the counter and took a picture with my phone. It was so full of blood it could not crawl. I touched it and it popped, spilling blood on the counter. I was absolutely disgusted and flushed the remains down the toilet. I was late for a meeting and have not yet reported this to the hotel desk. Because my client booked and paid for my room, I have not complained and am hop
ing that's the only bug in the room. If I wake with any bug bites the next night, I am leaving immediately.
haemphyst on 05/05/2013
After booking over the phone, I researched BedbugRegistry.com. Called back to the hotel, and was told that the few problems that they did have in the past were addressed, and that they've had no reports or calls in months. I informed the desk I would inspect my room thoroughly before I accepted it, and they had no issues with that. When I arrived, I did inspect, found no signs of any bugs, and accepted the room. JUST TO BE SAFE, I did not bring my luggage in, but in the morning, I found no b
ites, welts, or itching. It seems they have addressed any issues they might have had in the past. Oh, and a pretty nice breakfast was provided, too. :)
Kevin on 10/21/2012
Bug found on shower curtain.
Moved to new room.
Found two bugs.
Refunded by hotels.com
DO NOT GO HERE
Anonymous on 07/14/2012
7/12/12 - The air conditioner was broken so I woke up hot at 3am and realized I was extremely itchy. After further inspection, I discovered approximately 20 huge welts on my arms, legs, and back and even found some of the bed bugs on the bed, which I killed and kept in a plastic bag to show the manager. The lady at the desk at night was very nice and apologetic but the manager that came in the next day when I came back to discuss the issue was not nice, not apologetic and basically said, there
's nothing she could do about it. They didn't even comp the room despite the evidence and the fact that I packed up my bags and left immediately not willing to chance another room.
Anonymous on 11/03/2010
According to this site, it says that my claim has been disputed ... let's see if they can dispute a publid record.
Per the Iowa Department of Inspections & Appeals:
Reason for visit was bed bug complaint. Management indicated that the room had been treated by PrestoX and that pest control company found bed bugs. As a result management removed box spring, mattress, and bedding from affected area. Several surrounding rooms were also treated. During our inspection no evidence of pests were pre
If you want to see it for yourself, please go to http://dia.iowa.gov/food/controller.aspx?cmd=viewInspection&t=634159931050000000&i=BCHURCH&eid=HO00-8759917
I doubt they will dispute that. Management and ownership at that property are dishonest and have no business being in the service and hospitality industry.
Bitten in IA on 07/13/2010
I checked in on July 13, 2010, three hours into the night I woke up full of bites in my arms. I called the Night Manager, whiich turned out to be the General Manager. He came in look in the room and said he didn't have any bed bugs and was probably a mosquito. So, at 5 am in the morning I get online and all of a sudden I see a bug crawling in the pillow. Sure enough it is a bed bug and it is full of blood. It is room number 300.