alka on 10/18/2011
After we received the report of bedbugs in room 229, we immediately contacted our pest control agent and had him inspect the room and premises for bed bugs. The Orkin agent reported that there were no bed bugs in room 229 and on the premises. We take each and every report extremely seriously and have had every report verified by pest control. To date, we have had no confirmed reports of bed bugs. If the guest has any concerns or questions regarding this matter, they may feel free to contact
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Alka (General Manager) at 515-278-5511.
Anonymous on 10/11/2011
On 10/10/11 (room 229) I got up in the morning to shower. When I got out of the shower, I noticed a bug on the floor which I smashed with a towel. I then became suspicious and went and checked my bed. I was only able find three live critters and a couple of dead ones. It was reported to the front desk and they thanked us for reporting it and did not charge us for the room.