Quality Hotel Conference Center
1551 Phoenix Blvd
College Park, GA 30349-5503

Found 1 report:

I discovered Quality Hotel Conference Center of Atlanta, GA has bedbugs on Tuesday, November 18th at approximately 4:05 AM. I checked into this hotel on Monday, November 17th at approximately 10:30 PM due to missing my flight operated through Delta Air Line, Inc. Delta's flight DL1874 was delayed leaving Milwaukee, WI that forced me to miss connecting flight to Dallas, TX operated by Delta Air Line, Inc. (DL1711). Since Delta didn't have any more flights leaving Atlanta, GA the evening of Mon

day, November 17th, they attempted to accommodate me by placing me in a hotel that has an infestation problem. Upon entering the room, I noticed the sink in the bathroom was clogged up, the towels had yellow stains on them, the sheets were stained, and the furniture was filthy. I instantly began taking photos to share with management of the hotel. Being too afraid to complain at that time of the night, I decided to simply lay on top of the covers in fear of sleeping on dirty sheets. I fell asleep at about 2:00 AM, but woke up out of my sleep scratching an itch. I instantly turned on the lights and noticed a bedbug right on the lampshade. I took a photo of the bedbug and exited the room IMMEDIATELY! I proceeded to checkout and file a complaint, just to spend the rest of my night in the airport waiting on Delta's flight DL2450 that departed at 7:25 AM.

Later that evening (Tuesday, November 18th) I received a phone call from General Manager Delaine Donnovan apologizing for my stay. She said she'd like to accommodate me by offering me a $100 gift card, a free stay in their best suite, and to share a glass of wine with her. She also indicated she had an exterminator come out after taking the room off the market. The exterminator reported there wasn't a problem, even though I had photograph evidence of the bedbug in room. I sent Delaine the photos I captured, but she never once shared them with the exterminator. I have photos and phone conversations for evidence if anyone want me to send it to them. Delaine's phone number is (770) 364-9937 if anyone would like to inquire further.


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