Anonymous on 12/08/2014
We stayed at the Omni hotel over the weekend for the SEC championship game. My husband travels a lot with work and has had an encounter with bed bugs before. Since the encounter, he checks before he stays anywhere. On Friday night, he lifted the mattress to check with a flashlight and saw 1 bed bug. He immediately called the manager. The manager came up to look and already had another room ready for us. He stated he would have the room cleaned overnight. We checked the new room with no si
gns of bugs and our friends staying down the hall didn't have any signs of bugs.
Anonymous on 05/24/2014
I checked out of the Omni Center CNN Hotel, ATL today after attending the NCAA regional rules seminar. I have red bumps all over my wrist. Apparently they still have bed bugs! I completed an incident report before I left the hotel and was told that they did not have an issue with bed bugs in the past. Now I am learning from the Internet they have had this issue. I need to go to the doctor tonight and I am being told I have to pay for this out of my pocket. I will need to throw clothe
s out too because I am scared to take them home. Don't stay there because the hotel has a serious problem and they don't take responsibility for their issues! How many more people have to suffer before the Omni Center decides to take responsibility?
Jenny J. on 04/09/2013
I stayed in the South Tower, Room 412, on April 4th, 2013. I laid down on the bed and started reading my Kindle. After about ten minutes, I saw a small beige colored bug crawl across the grey edges of my Kindle. Of course that freaked me out! Having never experienced bed bugs before, I googled them to see what they looked like. The photos I saw were of larger darker colored bugs so I assumed this wasn't a bed bug. My husband and I went to bed and checked out the next day. Around 5:00 pm o
n April 5th, I started finding red itchy spots on my shoulder, underarm and wrist. By the next morning of the 6th, these red spots had turned into raised red welts the size of quarters. My husband had red bumps all over his underarm.
It then dawned on me to google baby bed bug images and wouldn't you know it? They are beige tiny "nymphs" exactly like the one I saw in Room 412 of the Omni CNN hotel. I called the hotel to report it and they transferred me to the voicemail of the Head of Housekeeping, George Nelson. I left a message, he called me back 2.5 hours later and left a message saying "I received your concern of possible bed bugs..." and I called him back within 30 minutes and informed him that I actually saw them, had visual confirmation and he NEVER CALLED ME BACK.
My husband called the hotel again the next day and demanded to speak to a manager and they transferred him to a voicemail and he still has not received a call back.
This hotel is supposed to be "luxury hotel" and it is very expensive. I expect better customer service. It's extremely disappointing. We had to throw out all our clothes, shoes and suitcases to avoid contamination at our home.
Pat R on 10/31/2012
I attended a convention from Sept 22-24.
Room 1672. A week after being back home 23 bites on my arms, 16 on my back and 9 on feet and legs. I travel a lot but did no travelling in Sept except for this one. This is my worst trip ever. Now Oct 31, 3 bites on my neck which would indicate that I have some friends now in my bedroom.... Just called the exterminator to come to my house next week!
Tony on 02/23/2012
I feel for this business dealing with these Ignoramus people who look to find fault and point the finger when there is little or no basis for their imaginary complaints. Please...$1300 to Terminex. Doubt it....there's a new one born every minute.
Anonymous on 01/14/2012
Most major hotels will not admit to having bed bugs. Especially since it's at the CNN Center. Just saying...
Anonymous on 12/27/2011
Just a thought for the diligent people at the Omni. If there was no evidence in the room, maybe they picked up the bugs somewhere else in your hotel. I don't think these people are crazy. They were bitten by something somewhere during their trip. I think they should also look into the airlines!
Hotel Management on 11/12/2010
The health and comfort of our guests is of the utmost importance.
Although the National Pest Management Association estimates there has been an increase in bed bugs in America over the last several years, the increase actually has had a minimal impact on the vast majority of hotels.
Bed bugs are brought into hotels by guests; it is not a hotel sanitation issue. Education, awareness and care are critical. A trained and knowledgeable housekeeping staff is one of the best lines of defen
se, along with having regular pest control inspections,
Omni has rarely experienced bed bug incidences, yet we remain very vigilant with our pest control and monitoring at all properties.
In response to the post submitted by “Anonymous” on 10/30/2010:
The only information in this post refers to a stay date in November 2009. Without qualifying information, it is impossible for us to understand what room this guest stayed in; thus, we cannot address this post directly.
In response to the post submitted by “Once bitten, twice…” on 10/20/2010:
This guest provided enough information that we were able to retrace their accommodations for the stay dates 10/15 -10/18. This guest also called the hotel directly to allow us the opportunity to fully investigate their perception. Since the checkout date of October 18, this room has been occupied 15 out of the17 nights available; From October 18 – October 22 (4 nights), October 22 – October 27 (5 nights), October 28 – October 29 (1 night), October 30 – November 4 (5 nights). There have been no reported incidents of pests by any of the occupants or staff since “Once bitten, twice…” checked out. In October 2010, the room was inspected by our pest control company as a result of the guest phone call and reading “Once bitten, twice…” post and it was negative for any sign of bed bugs. That inspection was a full room tear down by technicians (including, but not limited to, removal of electrical wall plates and furniture backing, inspection of the mattress, box springs, bed frames, any framed art or mirrors, drapery, valences, sheers, baseboards, headboards, closets, chairs, ottomans, all linen and terry in the room and all furniture drawers).
In response to the post submitted by “Carol M” on 9/06/2010:
This guest provided enough information that we were able to retrace their accommodations for the stay dates 7/31 – 8/3, 2010. Since the checkout date of August 3, this room has been occupied 51 out of the 100 nights available (8/4 – 11/4). The occupants have been 19 different guests over that time frame. There have been no reported incidents of pests by any of the occupants or staff since “Carol M” checked out. On September 16, the room was inspected by our pest control company as a result of reading the post by “Carol M” and it was negative for any sign of bed bugs. That inspection was a full room tear down by technicians (including, but not limited to, removal of electrical wall plates and furniture backing, inspection of the mattress, box springs, bed frames, any framed art or mirrors, drapery, valences, sheers, baseboards, headboards, closets, chairs, ottomans, all linen and terry in the room and all furniture drawers).
In response to the post submitted by “sorry traveler” on 4/28/2010:
The only information in this post refers to a stay date in March 2010. Without qualifying information, it is impossible for us to understand what room this guest stayed in; thus, we cannot address this post directly.
In response to the post submitted by “Jamie Miller” on 4/08/2010:
Thank you to this guest for providing very specific information about her stay dates, room number and name. We were able to retrace their accommodations for the stay dates 3/20 – 3/22, 2010. Since the checkout date of March 22, this room has been occupied by 28 different guests. There have been no reported incidents of pests by any of the occupants or staff since “Jamie Miller” checked out. In June 2010, the room was inspected by our pest control company as a result of reading the post by “Jamie Miller” and it was negative for any sign of bed bugs. That inspection was a full room tear down by technicians (including, but not limited to, removal of electrical wall plates and furniture backing, inspection of the mattress, box springs, bed frames, any framed art or mirrors, drapery, valences, sheers, baseboards, headboards, closets, chairs, ottomans, all linen and terry in the room and all furniture drawers). Admittedly, there was about 60 days that passed between the post date and inspection date. We were not aware of this post until a random check of the site for new postings occurred in June. As a result, our operating procedures were altered to include this site for routine checks of new posts.
If you have any questions about these postings, your future stay, or would like more in depth details of our procedures, please feel free to contact me directly on the below information.
Omni Hotel @ CNN Center
Anonymous on 10/30/2010
While attending a conference at the Omni in Nov. 2009, I noticed a small insect exoskeleton on the top corner of my hotel room bed. Not being overly freaked out by insects (they happen...), I didn't think too much about it ~ although I did expect more out of a "high-line" hotel like the Omni. Then I found a small red bump on my leg that was not there the night before... When all of the news about bedbugs started a few months later, that's when I realized that small, brown, flat-bodied exoskel
ton and the resulting red rash were from a bedbug. Fortunately, I have yet to see any evidence of them in my home.
Once bitten, twice..... on 10/20/2010
I stayed at the Onmi last weekend 10/15-18/2010 in the North Tower, 14th floor. I got home and 1.5 days later noticed (3) bite marks on my left arm. I searched the internet and found images, comments etc, that seem to confirm my fears. Bed Bugs at the Omni. I just called them to ask if they had any other reports.
"Oh No, we have had no problems with Bed Bugs" Hmmm, that seems to be odd. It appears others have had the same issue.
They said they'll check the room and call me back if they
see anything. I won't hold my breath....
Carol M on 09/06/2010
Attended a vet conference and stayed at CNN Omni July 31 to Aug 3. My room was in the North Tower, 15th floor, I believe. While there, I had no bites and I admit I never pulled back the sheets to check for "dirt".
Two and a half weeks after I got home, the bites started. Finally figured out it was bed bugs, and started cleaning.
The toll so far:
1) Terminix $1300
2) Broken ankle slipping on stairs taking things to the laundry - out of work 2 month ($$$OMG)
3) Household insanity
to prep for the pest control people
4) Total disruption of my life (priceless)
Don't know if I'll ever travel again - this has been devastating.
sorry traveler on 04/28/2010
I stayed at the Omni in mid March 2010 and I did not notice any bites while there but I must have brought them home because my house was infested right after that. It took me a while to figure out what was going on.
Jamie Miller on 04/08/2010
I stayed in room 770 the weekend of March 19th 2010. I didnt notice the bites until we had already checked out and noticed they were all over my lower back and some on my neck. At first i didnt know what they were until i had been home about 2 weeks and woke up with large welts on my neck, arm and face. I then did some research and realized that i had brought home some bed bugs from the Omni hotel and still had the bites on my back to proove it. I had never had anything like that happen befor
e i went to the Omni, and was not at any other place where i would have picked anything up. you would think that a place like that would be cleanly...it is such a shame. now i have to take the time and money to make sure my house doesnt become infested. And there is nothing I can do because I didnt complain while i was there.
Omni Hotel at CNN Center on 10/11/2008
I was at a conference in Atlanta and there were several of us stating at the omni. The first situation that creeped us out was that a colleague had roaches in here room. Now we live in NYC so a few roaches in a large building isn't appreciated but it's also not the end of the world. Our situation got grave when a colleague was awoken at 230am buy bed bugs and was horrifly bitten buy these bugs. He had votes all over his arms legs and face. I've travelled all over the world, thru africa and south
east asia and have never seen anything like this. He went to the ER for the number of bites he had.