Unsatisfied Customer on 07/23/2014
What an experience! I stayed at the Hyatt Regency Atlanta for one night (7/15/14) and work to bites and itching. In addition, I am fearful that I've brought home these insects!
I have not experienced this before and my career requires extensive travel. This is very unfortunate that I've been subjected to bed bugs in my home city!! I will not stay at this hotel again!
Hyatt Regency Atlanta on 07/27/2012
Dear 7/27/12 postings,
We read your postings and we would like to reach out to you regarding your concerns. We take these postings seriously and would like to investigate this further.
Please contact our Director of Security, Todd Locke at 404-544-1234, to provide us with your name and room number you stayed in so we can immediately remove the room from service and contact a nationally recognized pest control expert to conduct a thorough examination of that room.
We hope to hear from
Anonymous on 07/27/2012
I stayed in the Hotel in early May 2012. I woke up with bites and alerted the front desk while I packed up - They offered to send me to the hospital which I declined. They later called me and said there were no bugs but since I had not traveled anywhere else to another hotel or airplane in months, and had never had a bite before I was suspect. We have since had a total infestation to our bedroom and it cost hundreds of dollars and time and lost sleep. Please be careful at this hotel!!
Anonymous on 07/27/2012
I stayed there between July 5 thru the 8th.
Came home from my trip and started to notice that I was getting bitten alot.I though it was something diffrent how ever when I woke up this morning I saw a bed bug on the bed.
Hyatt Regency Atlanta on 06/29/2012
Dear 6/27/12 posting,
We are very concerned to see this posting and would like to investigate this further. On behalf of Hyatt Regency Atlanta, please allow us to reach out to you regarding your stay
at our property. Please contact our Director of Security, Todd Locke at 404-577-1234, to provide us with your name and room number you stayed in so we can immediately remove the room from service and contact a nationally recognized pest control expert to conduct a thorough examination of your
Thank you and hope to hear from you soon.
Anonymous on 06/27/2012
We stayed here in early May of this year. Since then we have found bedbugs in our home. We do not a severe infestation, but since we have no visitors to our home and this hotel was one of two that we have visited, it could be a source. We aren't saying for sure, but it is possible. I didn't inspect the room for bedbugs because at the time I had no concerns or knowledge of the possibility of bedbugs. But since multiple bites and finding a few in our home - we have had to spend $100 to help rid t
he infestation, so its worth mentioning.
Bed Bug POLICE!! on 02/24/2012
We recently stayed at this hotel and I have to tell you I am very paranoid about bed bugs. I contacted the management staff and expressed my concerns. The went over their SOP's and training efforts their staff are required to do and gave me the name of the company they use to conduct inspections and their phone number. Even with that, I wasn't satisfied so I conduct my "own" inspections of the room, the floors, the furniture, the head boards, the dressers, the drapes, the mattresses, the closets
, the bathroom, behind the pictures on the wall AND I looked for spots on the walls. I stripped the beds and thoroughly inspected the mattresses and removed ALL of their bedding. I even put mattress covers and my own bedding on the beds and I have to say, after I did ALL OF THIS I DID NOT SEE ONE SIGN OF BED BUGS. My stay was fantastic!! I even visited several of my friends rooms, did the same inspections and NOTHING WAS FOUND.
Hyatt Regency Atlanta on 01/18/2012
Dear 01/07/2012 posting,
I am very concerned to hear of this report. The safety of our guests and the cleanliness of our facilities continue to be a top priority for us. We pride ourselves on our proactive approach to bed bugs, including frequent inspections, detailed training of our staff, as well as utilizing a third party company to deploy preventative treatments, and provide additional training to our staff.
Any claim of bed bugs (or any kind of bug) at the hotel is always followed b
y an immediate visit from Ecolab, our pest control company. After several recent routine inspections covering this and other time periods, there have been no confirmed reports of bed bug activity in the hotel.
I would welcome the opportunity to discuss this with you further. You may reach me at 404-460-6409.
Director of Rooms
Hyatt Regency Atlanta
Crazy on 01/07/2012
Just stayed there and we had two rooms both had bed bugs! The dates were 1/2-1/5. We are not happy!! Just cleaned all clothes and blankets we brought what a pain :(
Hyatt Regency Atlanta on 10/14/2010
On behalf of Hyatt Regency Atlanta, please allow me to reach out to you regarding your stay
at our property. We take every report of bed bugs very seriously. Once we learned of your concerns, we immediately removed the room from service and contacted a nationally recognized pest control expert to conduct a thorough examination of your guestroom. That examination failed to find any trace of bed bugs.The safety of our guests and the cleanliness of our facilities are top priorities. The trained a
nd knowledgeable housekeeping staff at Hyatt Regency Atlanta is one of the best lines of defense along with our regular inspections. We pride ourselves on keeping our teams equipped with the knowledge, training, and tools
needed to identify and address any issues, and we regularly review our housekeeping standards and procedures to endeavor to ensure that each Hyatt guest enjoys a safe, clean and comfortable environment in our hotels.If you would like to discuss this matter with me further, please contact me directly at your convenience.
Ouch! on 10/08/2010
Woke up and had little bites along my neck. Thought they were mosquito bites but there were too many. Told the hotel and they moved me to another room. Before I moved I saw little brown spots around edge of mattress.