May 1, 2010 - I am SHOCKED that no reports have been entered! We had a family suite with 2 bedrooms and a connecting room in the middle with the living room, kitchen, etc. In one of the bedrooms is where my daughter and her friend slept. My daughter woke up after the first night with little blood spots on her sheets and pillow case. I thought she must have had a little cut or something, cause bedbugs never occurred to me. You don't think of those things til you have an encounter or hear som
ething ... some reason to worry. I always thought bedbugs were a myth .... "Sleep tight, don't let the bed bugs bite." We didn't give it much more thought until the next day when my daughter called me in to her room to tell me that there was a small bug on her bed. I squashed it and it had blood in it. I thought, at that point that there was a problem, but called the front desk to report it, and thought (cause I did not know any better) that it could/would be fixed upon our return, as we were leaving for the day. When we returned late that night, with 3 kids ready for bed, we discovered all of our beds stripped, all of our things moved to the center room and a note on the door in broken English, saying "no enter room" ..... great! So I go to the lobby to have them acknowledge we have a problem, so they move us across the hall ... all of our belongings, food, etc. Again, not knowledgeable on the subject of bed bugs, we don't realize we have a problem in that room too, until everything has been unloaded. We report it AGAIN, only to be moved to a whole other floor, 11 up, where it does not appear we have a problem, however, at this point, we have gone to the 24 hour Walmart to purchase bug killed for our suitcases, we are in the process of doing every stitch of laundry we have (and there were 6 of us) in 3 different rooms on two different floors, bagging up what could not be washed/dried. It is now past 2am, during our vacation, and we are STILL doing laundry. I spent 1/2 my vacation by the pool (not in it), researching, on the laptop, all about bed bugs so as to NOT bring them home. Things seem okay til our last night, when my husband, while getting a shirt from the suitcase sees a LIVE bug crawling on it. I brought it to the front desk, in a ziploc bag and managed to get a manager on the phone, who called in someone to steam clean our luggage and go through the room with a UV light, where they said they saw nothing. All I can say is that I was SO happy to go home and I WILL NEVER STAY AT ANOTHER WESTGATE PROPERTY FOR AS LONG AS I LIVE NOR WILL I EVER RECOMMEND THAT ANYONE ELSE STAY THERE EITHER. They acted as if it was no big deal. They ruined my trip with their so called "resort" and their lack of knowledge and concern with their very obvious problem.