Bitten on 09/26/2014
I just stayed at the west gate lakes resort, checked in on 9/19@ 1am, 9/20 I woke up with a huge welt on my face. Later that day more welts appeared on my arms, legs, neck feet etc. I had no idea what it was till I noticed a bedbug on the floor near the hot tub. Security and pest control showed up about 45 min later & found another one when they took apart the bed. It wasnt till 3 hrs later that they had another room for me. And I had to keep calling the front desk. The hotel managers were not s
ympathetic at all. They gave me the run around & didnt even give me the report. They told me it was not their fault, that they were not doing anything for me that they only found 2 bedbugs and that the bedbugs prob hitchhiked in on the prior guests. i told them that it didnt matter how many their were, I had been bitten, couldnt sleep and was miserable for my stay because of it. My vacation was ruined and I had anxiety every night. They didnt offer to make it right. I was unable to sleep the whole time I was there because I was afraid of getting bit again. They have no hospitality or compassion for their guests and should not be in this business. They took no responsibility and were just plain rude.
MARIA AND HUSBAND on 09/25/2013
SEPT 8-12 THIS ARE DATES WE STAY WESTGATE RESORT 10000 TURKEY LAKE RD ORLANDO FL 32819 WE FOUND BED BUGS ON THE BED AND WERE BITTEN DURING OUR STAY.
BARBARA on 03/10/2013
we stayed and purchased a time share and got more than we wanted. we were home about 4 5 weeks and my daughter started getting bites. long story short and $14,000 later I hope they are out of my home. It has been a nightmare since July. Truly Nolan has treated the house at least 10 times - you would think they could get rid of them. My suggestion to anyone is immediately throw out mattess - box spring and bed frame if wooden and box spring sit on it. I kept thinking the next thing we did wou
ld get rid of them. But no such luck- Had serve pro steam room and get rid of carpet - did not put carpet down again - tile as they have a hard time walking on tile, I think that is why they did not get in the rest of my house. If I could get rid of my time share I would because Westgate has you sign a contract that relieves them of any possible thing you could think of. How does David Segal - owner sleep at night. Don't let the bed bugs bite. I hoep he goes somewhere and get them. he will see how the people who got bed bugs from his hotel feel. By the way I wrote them and they told me they had no reports or complaints from anyone - well they lied because there are other stories on this website from other guests.
Anonymous on 06/13/2012
NEST OF BEDBUGS IN SEVERAL ROOMS TRIED MOVING US .KIDS WERE SEVERLY BITTEN.ALSO SPOKE TO MANGEMENT AND NO ACTION WAS TAKEN BY THEM TO HELP. SAME ON YOU WESTGATE LAKES.WE EVEN HAD TO CALL SECUIRITY FOR A WRITTEN REPORT OF THE BUG NEST.
Anonymous on 06/13/2012
Checked beds full of bedbugs. Whole family was bitten. We checked out that same day. Mangor Tracy and Rick did nothing about it.