Westgate Lakes Resort and Spa, Orlando
10000 Turkey Lake Rd
Orlando, FL 32819

Found 1 report:

8/25/2015
On my last full day of vacation; I encountered the adult size bed bug issue. I woke up around 7am to use the bathroom. When I laid down and got comfortable; I saw the adult size bed bug crawling next to my face through my peripheral. It had fallen of of me!!! I immediately got into the shower. My husband tried killing this thing it kept going. It was so large and so full of blood. My husband to the get a towel and crush it on the pillow. After calling the front desk they sent a team

up to handle the situation. which included 3 security guards , bell hop and pest control. As you can image I was frantic. I spent the rest of the day washing clothes. They did send someone to steam our bags,that was great! I never heard from the resort manager. I called risk management for 7 hours before I reached anyone. The gentlemen that my husband spoke to wasn't from that resort. He worked at another location and didn't understand why the hotel referred out and didn't handle the situation their selves. The hotel ended up sending a voucher for dinner at thier hotel restaurant.
The Westgate is a timeshare resort. I know that bed bugs are a common thing;but if your trying to sell these over priced vacations. The least the managers should be naturally considerate to check on its guest after an traumatic experience like this. WITHOUT BEING TOLD!!!
I read countless reviews about this resort and how rude and inconsiderate the staff are. Well in-spite of that I stayed anyway with the mind set that I wouldn't have to deal with it. The lack amount of bed bug reports prompt me to stay there.
I can only imagine how many people who don't report bed bug encounters here.
ADULT SIZE BED BUG!! HOW LONG HAVE IT LIVED THERE? THE LAST REPORT IN THAT ROOM WAS 11/2014

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