Anonymous on 08/06/2014
Me and my wife spent 7 nights here and one bite noted every day on her body.
I've heard some time ago about bed bugs and in the last day i decided to check the mattress.
I founded two bed bugs and killed one.
They offer to change the rooms and were very gentil, but there's nothing to do since we leave at the same day.
Anonymous on 12/13/2011
11/14/11. got bit and found bedbugs in the bed. Good response by assistant manager and by Universal (hotel was part of a vacation package booked thru universal).
Anonymous on 03/06/2011
We were very pleased with the accommodations. Newly renovated. No problem with any infestations.