Kim on 10/06/2013
My family and I rented a suite at this address 12120 International Dr, Orlando, FL its listed above under a differentnname but it's called the monumental hotel. We were extremely upset and disappointed with the customer service as well as the cleanliness of the entire suite. I had to call 4 times before anyone came to address the issues that we were experiencing. The sofa bed where our kids were sleeping had chicken bones, peanuts chips and wrappers in it. The manager on duty not once apolog
ized. There were also two wasp nests on the patio area and my fiancé is allergic. Our last night at the hotel I believe that we found 2 bedbugs in our master bedroom. I would like to know what I can do to hold the hotel responsible for the bites my fiancé and my oldest son have gotten due to the negligence of the hotel?