Anonymous on 06/29/2014
Awoke in the middle of the night to daughter claiming she saw something crawling. After dismissing it, she woke us up again. After investigating we found that we were indeed sleeping amongst bed bugs. The most disturbing, traumatizing experience I've encountered at a hotel. We changed rooms in the middle of the night and spent hours washing all our clothes. The hotel washed our clothes on demand as well and we AGAIN washed everything before entering our home once we returned. Still traumatized a
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nd overly worried when we need to stay away from home. The hotel reimbursed our stay and the cost of bed bug proof covers from mattresses and pillow cases I ordered in transit to home after an official report and claim was submitted.
Sadly they were getting the room ready for another guest the day after. Didn't seem like any action was taken to fumigate and take proper measures.