If you concerned about your personal health and safety and that of your loved ones, then please read the following letter about bedbugs at the Palms Hotel in South Beach Miami.
March 23, 2008
Mr. Abdulhafid/Ms. Martinez-Cedrez:
The purpose of this letter is to immediately address the bedbug problem that exists in your hotel premises – the Palms Hotel in South Beach Miami, Florida.
My sister and I checked-in on Thursday, March 20 and scheduled to stay until Monday, March 24. Upon o
ur arrival and first night’s stay in room 511, we truly enjoyed the service and ambiance of the hotel. As a matter of fact, we were originally scheduled to stay at the hotel across the street – Habana Libre – but decided to spend a bit more to obtain a better vacation experience.
After the first night, my sister woke up the next morning itching and found red spots on her calves and ankles, which developed into itchier swollen welts throughout the day. At first, we were not sure what had caused it but decided to do some research when she discovered more of the same bites throughout her body the morning after! Sure enough, pictures of bedbug bites online closely resemble the ones found on her legs and body. Our strong suspicion is that the long light blue body pillow (which can be found in every room in this hotel) is thriving with bedbugs. She used the pillow to elevate her legs due to a recent knee injury.
We immediately called the front desk and spoke with the acting hotel manager, Alex, about our situation. To my surprise, the first question he asked was, “Have you told anyone about this?” Personally, that is not exactly the response I expected to hear from a hotel manager who is truly concerned about his guests. And despite his apologies, I did not feel that he had a good grasp of how devastating the situation was. I had to come down to the front desk and personally ask for him. To top that, there was no call to action and no effort to go above and beyond for the customer. I had to request for the uncased pillows to be removed from the beds and the sheets completely changed in our new room. I was also informed that neither of you will be available until Monday morning, which frustrated me even more.
We transferred from room 511 over to room 327 – from our preferred king bed to two double beds and on a lower floor. Having to pack up all our stuff two days before we check-out was an extreme inconvenience and a complete waste of time. As a result of this, our plans for Saturday night were ruined and I am now sitting in the hotel room writing this complaint instead of having a good time!
Most importantly, my sister is now suffering from constant itching, and worse, from public embarrassment. We are both completely uncomfortable with sleeping in your beds with fear of waking up to the sight of our bodies tattered with bedbug bites. I noticed that there are a lot of families with young kids that stay at this hotel. If I were a parent, I would be extremely concerned for their health and safety.
This vacation did not turn out to be an enjoyable one and we are both honestly disappointed to say that it is because of our aggravating experience here at your hotel. I regretfully yet respectfully request a full refund of my entire stay here. Also, I strongly suggest that those light blue pillows be removed from all hotel beds and have all pillows encased. In my opinion, it the least you can do in an attempt to alleviate this terrible situation. Bedbug-infested beds coupled with bad customer service can quickly leave you with a tarnished reputation in the hotel business.
Please reply to this letter by contacting me at (xxx) xxx-xxxx at your earliest convenience. I hope to hear from you and have this resolved prior to our check-out on Monday morning.
Anonymous Palms Hotel Guest