Anonymous on 01/11/2013
The Richmond Hotel cares about our guests and is very careful regarding this issue. All of the Hotel's accommodations have special matress and boxspring covers to prevent bed bugs. Our staff is specially trained to detect them and if it is suggested that there is a problem, the room is put out of service until professional exterminiating technicians can be brought in. To date, each time our property has been given the "all clear". Recently, a State Hotel Inspector viewed several of our rooms an
d determined that there was no bed bugs and remarked that he always finds this property very clean and well maintained.
Anonymous on 10/05/2012
In Feb 2012 we booked a room. Around 11 when we got in bed I was immediately itchy. After trying to shake out the sheets we called the front desk.
They came up, wouldn't give us a new room, so we left. I called hotwire and they wouldn't rebook us or refund because they met their obligation by 'making a room available'.
Spent a ton of money and ended up sleeping at the airport.
AWFUL!Don't stay there ever!