disappointed on 09/27/2012
Stayed at this hotel 9/22/12 to 9/25/12 in room 404 and experienced bedbugs on the second night. When we arrived, we were surprised that the hotel was not as it appeared online and needed an update, but I have stayed in worse places before traveling abroad, etc so I thought nothing of it assuming its south beach, im sure they would take care of a bedbug problem if they had one, considering the amount of people who come and go. When I woke up the second night to several bedbugs crawling on the
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sheets and pillows, I immediately alerted the front desk and management. While, they were very apologetic and accommodating in providing us with a better room and having all our belongings cleaned (I was not about to bring these nasty creatures home with me), they did not act surprised or offer us a refund. I was also quite surprised by the looks of the room they moved us to, room 806, in comparison to the original room 404, it was liking moving us from a Super 8 to the Ritz Carlton. If you do stay at this hotel be sure to ask for a renovated room AND check the bed before you put anything in the room!!! Unfortunately, there are a lot of SoBe hotels on this registry.