Anonymous on 08/23/2011
We checked in to this hotel before we actually looked in the room. Before we brought all of our things in, we did the look around, lifting the sheets, looking in drawers etc and things appeared to pass inspection. At the last minute I looked in the bathroom, and there on the toilet seat as big as you please, was a huge bed bug. I went to the car to get my print out on these bugs, and compared it with the picture since I have never seen one in person. Sure enough, an exact duplicate to the pic
ture. My husband smashed it with his foot and left it there. I immediately went to the check in area and told the lady in charge. She had no surprised look or sound to her voice. She totally knew they were there in the hotel somewhere and right away offered me a refund, no hesitation. She wasn't even interested in looking at it to see if it really was what we said. We got out of there as fast as we could. We are so grateful for your website alerting us as we have traveled 3500 miles across the country. It has saved us several times from checking into a motel with bed bugs. Hope this helps someone else.