Anonymous on 10/04/2014
September 2014 checked in to the resort, went to the room and saw bug on bed which was investigated and confirmed to be a bed bug by the resort. They handled the situation extremely well. Took safety measures by having our luggage and bags checked. Helped us to find alternative lodging for our stay.
Stephanie on 10/26/2013
Wanted to report, my husband and I stayed in the Calypso section bldg #2 room #1519. Happy to report no bed buddies. We were there October 19 th to the 24th.
Anonymous on 08/13/2013
Family with 6 rooms just reported bed bug infestations. On 8/12/13
Duana on 07/31/2013
July 17th, 2013 Room 506......2nds day of being there my daughter woke up with bites all over her upper body. My oldest daughter said it looked like bed bug bites and proceeded to check out the mattresses. She caught a bed bug!!!!! of course i immediately called the front desk who sent the manager of another building with pest control and yes it was positive for bed bugs. It was a daunting process to get everything into bags and labeled for fumigation, including luggage, shoes, etc. They ga
ve us money to buy clothes and shoes for the day and our clothes didn't come back until the next evening......i could write so much more, but it truly depresses me and the magic was lost for 2 days. I don't feel we were compensated at all. of course i could not get hysterical on the hotel on our 2nd day in and ruin things for everyone. But my voice will be heard.
Anonymous on 09/22/2012
Stayed at All Star Misic Resort Sept 2012 by night #2 husband had numerous bites on arms. We thought something in park had bitten him but by night # 4 he had over 30 bites on chest and arms and he was able to kill one on him that night and keep it. . Pest control came in morning and verified there was a problem then management and housekeeping management came. All our belongings had to be taken to be cleaned and we had to be moved. We were delayed from entering parks that morning but resort
did give us some free fast passes and they credited us one nights stay. The only major inconvenience was that our clothes were suppose to be done by dinner time but we didn't get them back till almost 2am. Staff was wonderful and treated us very well. We would still stay again, we would just check the mattress better.