G. Jones on 11/12/2012
We booked an interval "getaway" at this location for our family from November 4-11, 2012. I usually inspect for bedbugs, but we arrived very late with sleeping babies. We put our 6 month old in the master bed while waiting for a crib, and our two year old in the kids bedroom. We waited for over an hour for the crib, and had to call to remind the front desk to bring it. Our oldest child, age 9, started to go to bed around 11 pm, but came running out in horror saying there were bugs in his bed on
his brother. We went in to find dozens of them around our sleeping 2 year old- my husband smashed a few that were full of blood. I ran out to get my phone, but by the time I got back, they had mostly scattered. I did get a few on camera, however. I started looking up how to prevent carrying them home, while my husband saw to getting us a new room. I was disturbed that a guy with a can of big spray arrived first, before we moved. I had to ask him to please wait until my kids had been evacuated. We asked the security guard who came if they had this happen often, and he told us this was about the 4th time he had seen this happen. We also noted that in order for the bed bugs to have gotten that out of control, the hotel staff could not have been doing adequate inspections between guests. We were promised a visit from the manager as well as spray for our suitcases and garbage bags. The manager never came, nor were any of the items promised forthcoming. The staff had apparently been coached to say, "we'll let you know what the pest control people say they are." I reminded them that I had pictures and that I didn't need an exterminator to tell me if they were bed bugs.
Two hours later, we were moved to a new villa, which we inspected closely. After no follow up from the hotel, we reported the incident to the onsite interval staff, who contacted the hotel staff again. They again promised a visit from the manager to "let us know the resolution on whether they were bed bugs." By the time we checked out, there had still been no follow up from the manager, so my husband asked to speak to the manager on staff at check out. I told him not to request the spray and bags at this time, because i didnt want to wait several more hours before getting on the road. The manager he spoke to simply apologized that no one had contacted us and again told us that they had not confirmed they were bed bugs. THEY WERE BED BUGS folks!! There has been no other follow up from the hotel at the time of this writing.
In the meantime, we have taken necessary precautions- bought bags to quarantine our luggage, washed and dried all clothes in highest heat possible, etc. luggage won't come out of bags for months. Be careful out there folks! We feel badly for the hotel industry that this plague has hit them, but they also have a responsibilit to properly inspect to protect their guests, and certainly, if an incident like this occurs, they should not be using delay, stall and denial tactics- they should assist the guests in ensuring the problem is not spread. I was very disappointed in this hotel's response.