Between April 27th and May 3, 2008 I stayed at the Oak Plantation Resort, 4090 Enchanted Oaks Circle, Kissimmee, Florida 34741 (866) 804-8200 room #1513. While there I received over 150 bed bug bites.
On Tuesday, April 29th I noticed a few insect bites that resembled mosquito bites on my arms. I wrote them off as mosquito bites since room #1513 is located across from the lake and just a few doors down from the pool area. The bites continued to increase over the next few days and I noticed the
m appearing on my back. Since I was not out sitting by the pool or walking around the lake at night, I was perplexed as to what was biting me. By Thursday, my arms and upper back were peppered with bites and they were itching. On Friday, May 2nd I went to bed around 9:30 p.m. because I needed to be up at 3:00 a.m. to drive to Tampa and catch my return flight to Denver. Instead, I awoke around 11:30 p.m. because of a crawling feeling on my skin and discovered dozens of small bugs on me and in the bed. They quickly started to scatter when I turned the light on. I managed to kill about six of them and tried to photograph the rest. I immediately notified the clerk at the front desk and asked that she send someone over to see them. The front desk clerk said there was no one available. I showered, finished packing a few items, and checked out. I showed the night shift clerk the bites. She apologized and said she would report it.
Upon my return to Denver, Colorado, I had my wife photograph the bites. On Sunday morning, May 4th around 11:30 a.m. I went to the Emergency Room due to an increase in itching and a reddening of the bite areas. After checking for other possible causes, the Doctor said my welts were consistent with bed bug bites. I have over 150 bites. The Emergency Room Doctor prescribed Triamcinolone Acetonide Cream USP. 0.1% to rub on the bites and Atarax 25 mg oral medication for the itching so I can sleep.
I called Oak Park on Sunday afternoon, May 4, 2008 to follow up on what was being done about the bed bugs in room #1513 because I did not want someone else to go through this horrible and painful experience. According to the manager on duty, no report was written by the night clerk regarding this issue. I have to wonder how many times this has been reported in the past by a guest and no record made.
I have traveled extensively all over the world for many, many years and have NEVER had to deal with bed bugs before. Needless to say this experience has been quite traumatic for me. Innkeepers have a responsibility to provide safe and habitable accommodations for guests. Certain infestations, including bed bugs, constitute an unacceptable condition.
As of Thursday, May 8, 2008, six days after checking out of Oak Plantation Resort and reporting the problem to the desk clerk and manager on duty, no one from this resort has bothered to follow-up with me. This is appalling and very disappointing and is no way to treat guests. This is the type of behavior and response to guest problems that causes consumers to resort to legal and governmental remedies in dealing with consumer issues.