Paul D on 05/28/2011
We stayed in the mystic were I'm a owner since 2006 with no probs. But feb 2010 was a nightmare. My wife was bitten to bits and it ruined my holiday. We did get a refund and this yr we were treated fantastically.
Dominique on 04/01/2011
I stayed there from 3/20/11 to 3/26/11 in the 31 building. My sil and I both had bites all over. I am hoping I did not bring them home.
Sad on 03/25/2011
Bed bugs ! My husband and I were bitten by bed bugs at this resort! My legs have several bites and my feet are worse. They collected a bug from our bed and move us but then said there was not a problem. I took pictures of the bugs and will attach them. The customer sevice has been horrible, I spend one night of a 5 night vacation cleaning my clothes. Do yourself a favor and stay away from this resort,
Sad on 03/25/2011
Bed bugs ! My husband and I were bitten by bed bugs at this resort! My legs have several bites and my feet are worse. They collect a bug from our bed and move us but then said there was not a problem. I took pictures of the bugs and will attach them. The customer sevice has been horrible, I spend one night of a 5 night vacation cleaning my clothes. Do yourself a favor and stay away from this resort,
Sad on 03/25/2011
Bed bugs ! My husband and I were bitten by bed bugs at this resort! My legs have several bites and my feet are worse. They collect a bug from our bed and move us but then said there was not a problem. I took pictures of the bugs and will attach them. The customer sevice has been horrible, I spend one night of a 5 night vacation cleaning my clothes. Do yourself a favor and stay away from this resort,
DSK on 03/06/2011
Dates 02/22/2011-02/28/2011
Building 30
Room 30306
We have been Owners of Mystic Dunes for almost ten years.
This is the first time we have ever stayed in building 30 AND the first time we have encountered bed bugs.
We came home Monday, 02/28/2011, night. On Tuesday, my two daughters who were staying in the same room at Mystic Dunes were complaining about bites.
Bed bug bites. My one daughter had over a hundred bites, the other one fewer.
We have spent the last several days
washing everything in our house, spraying bug spray everywhere and fumigating their bedrooms for fear that these disgusting creatures made their way home with us.
I am contacting Mystic Dunes tomorrow, Monday, March 7, 2011 to discuss some form of compensation.
My daughters said that they never want to go back there again!
BUGGED OUT on 09/14/2010
Our stay September 8th to 12th 2010
(condo was rented for 7 days)
stayed in building #30
second floor #30203
arrived at 3:30 AM awoke at 7:00 AM
covered in bites.
My sister had sixteen bites just down one side of her arm. All togetheir she had approx 50 bites
over her arms back & neck.
She went to the welcome centre to report it.
The director of security ? came to our condo along
with two pest control company guys who just so happened to be on the premises at the time.
They ch
ecked and agreed these were bedbugs and that the resort has a problem they are working on.
Shouldn't they be obligated to inform their guest in advance if they are aware of a problem ?
He advised us to put all our belongs in the dryer
for 15-20 minutes. Called a guy to bring the first
aid kit over and gave us three little sample packets of a cream of sorts.
They then looked for a new suite for us.
which took several hours. The first two after being inspected were not satisfactory. They told the carpets were dirty in one and the stove wasn't working in the other one. These were in different buildings I think they were probably infested as well.
They eventually gave us a new suite which had been inspected by the pest control guys in the same building #30207. A couple doors away from the infested condo.
We could not get confortable as you can imagine
We spent the night but did not go to bed. We planned to leave first thing in the morning.
We ended up at the hospital as the bites were now looking infected and had doubled in size. 3 perscriptions later and advise to avoid pools and stay out of the sun. (which is the purpose of our trip). tHE GUY FROM THE PREVIOUS DAY WAS OFF AND NO LONGER AVAILABLE TILL THE MONDAY.OF COURSE
WE WERE SCHEDULED TO LEAVE ON SUNDAY.
They offered to comp us on our next trip
not the current one. They provided us with a letter stating due to the inconvience we suffered our next stay was on them They than went on to advise which dates were not available to us included blackout dates of all holidays march break & peak season.and a clause
subject to availability . What a joke. We weren 't even offered a dinner on them at the club house a drink a free round of golf.
WE WERE GIVEN NOTHING.
It was as if we were responsible for
our problem.We meanwhile had to shell out for
hotel bills along with all our meals as we no longer had a full kitchen(we were not in the financial position to rent another condo)Can you
say charge it.
My advise Do yourself a favor don't stay at the Mystic Dunes
20 bedbug reports near this address:
| Mystic Dunes Resort & Golf Club | 0.395 km |
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| Comfort Suites Maingate | 2.951 km |
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