Anonymous on 09/14/2013
We had a quick stay at this hotel. We go to Mickey's not so scary Halloween party every year. We got this hotel last minute. As we pulled in, it looked rough. We should have turned around and left. We got to the room, stayed maybe 10 minutes then went off to Disney. The room itself wasn't in the best shape. We awoke in the morning to see visible bed bugs on the beds. I called the front desk 2 times, but the phone wasn't working. I ended up using my cell phone and when I asked if they'd had issue
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s in the past, of course they said no. Maintenance didn't come in until 10am, so they couldn't do anything about it. It was 9:57am when I called. So as I packed our belongings, maintenance came in and confirmed they were bed bugs! He said he's has issues in other rooms with them. I went to the front desk upon check out and they gave us 1/2 off the room! I'm so unsatisfied with this! My child slept there! My child woke up with bites! I am beyond angry! I called once I got home to see if I could get a number to call corporate and it's a franchise, so they don't have corporate. They said the general manager will contact me within the next few days.