Anonymous on 07/17/2013
Bed bugs (small and large) were found in the beds. Both of my arms, neck and right side are COVERED with bed bug bites. When we brought it to the attention of the staff they offered to give us another night on them but did not offer a refund for the room. We attempted multiple times to contact the manager after checking out but never received a call back.
GM on 11/18/2011
Concerning Guest complaint of Bed Bugs:
Guest was offered to move rooms and their entire stay was complimentary as a result. A Professional Pest Control company came in immediatley to inspect the hotel, we were treated and bug free. Guest was also, called after returning home to apologize and reassure they were not charged for their multi nite stay and we took care of the issue.
Anonymous on 11/16/2011
2 bedbugs were found on a blanket provided by hotel staff at the Holiday Inn Express Boynton Beach on 11/12/2011.