Anonymous on 02/02/2012
On December 9, 2011, we checked into the Hampton Inn & Suites in Boynton Beach, FL for a long weekend. After spending one night there, three out of the four people in our family woke up on Sunday, 12/11/11 covered in bites from bed bugs. There were 2 beds and a sofa bed in our room. My son, who slept on the sofa bed, was not bitten. My husband and I, in one bed, and my daughter, who slept in the other bed were bitten all over our legs, hands, face and upper body. I immediately reported thi
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s to the manager, who informed me that there would be no charge for our stay. He then went up to the room with me and looked at the beds, stating that he didn't see any bed bugs. I pointed out the bed bug blood on the white sheets in both beds. We WERE NOT MOVED to a different room, and had to spend one more night sleeping on infested beds. My daughter had a violent reaction, and made an appointment with her dr. for late Monday afternoon, the day we checked out and flew back to our homes. My husband and I live in NY, my daughter in MA, and my son in VA. My daughter's dr. confirmed that she had been bitten by bed bugs, as did my dr. That's two confirmations for 2 people in different states by different doctors. My daughter's doctor gave her an RX for the bed bug bites. All four of us washed all our clothes in hot water. The clothes that couldn't be washed in the machine were taken to the dry cleaners. Suitcases had to be thrown away.
I sent an email to the Hampton Inn Guest Relations department I found on their website. The next day I received a response, asking for the address of the hotel and our confirmation number in order that a file be created. Teir e-mail also stated that my comments had been forwarded to their Guest Assistance dept. I sent the requested info immediately.
No-one from Guest Relations or Guest Assistance has contacted me since I sent them the requested info. I have sent them three additional e-mails, and they have not responded to any of them.