Anonymous on 09/26/2015
I stayed in Room 207 at the Hyatt Regency Washington on Capitol Hill Hotel for three nights during Pope Francis' visit (September 22-25) and I suffered multiple bites from bed bugs.
What is the proper way to report this problem to the Hyatt management?
Zombies on 10/22/2014
On the nights of 7-9 October, I slept fine, and then, I wake up with a lot of bites everywhere. My body only reacted to one bite on my right leg. I thought it was a mosquito bite during the daytime, but my roommate confirmed that it was a bedbug bite when he checked the mattress. We were in room 318 on the 3rd floor. There were many bedbugs. However, we could not contact the front desk because of our chaperones' rules on contacting. What made things worse, the bedbugs hitch hiked on our luggage.
However, I killed all bedbugs inside my luggage before going inside my house. I asked other people who stayed at this hotel about bedbug bites, and they said they had been bitten alot.
Anonymous on 04/07/2014
I stayed at the Hyatt Regency on 4/4/14 and noticed my legs itching on Saturday and thought nothing of it until Sunday when I noticed about 5 bites on my right leg. I called the hotel today and they said the room would be inspected and they would call when they checked the room. They said it would be within 24 hours so we will see what come of it, if anything.
Anonymous on 04/24/2013
We stayed two nights at the Hyatt Regency Washington on Capitol Hill in April 2013. Saw two bites on my forearm after the second night, but didn't realize these were bed bug bites until after I flew home and discovered more bites on my back. By that time all the bites had swelled up substantially. Contacted the hotel – they said they would have a company called “Eco Lab” check the room for bugs. The room was supposed to be quarantined until Eco Lab performed the inspection. However, that w
as not the case, when we called to inquire about the results, Eco Lab couldn’t inspect the room because it was OCCUPIED. Afterwards hotel called and said that Eco Lab had inspected the room and found no evidence of bed bugs. Based on reports I read here this seems to be a standard response the hotel gives to all complaints.
Anonymous on 12/05/2012
I woke up with about 4 bites on my arm and 2 on my back and about 3 on my hands. I called up management and they told me they were going to look into it. In the meantime they moved me into another room.
I didn't get anymore bites the following nights. Management told me that they had a pest control company look for bedbugs but they didn't find anything. I asked if they found something else but they said nothing. I think they should probably change pest control companies because I got a l
ot of bites the first night.
Anonymous on 10/27/2011
In my recent stay at the Washington Hyatt Hotel (October 13-15, 2011), I noticed bites on my forearms mid-day on the second day (Friday). By that evening, the bites had increased and I was having a severe localized reaction to each bite. (The room was a “double” and the roommate that I shared the room with experienced anxiety but no bed bug bites.) We called the front desk and security did an inspection of my bed at 11:00 p.m. that night. There were no visible signs of bed bug infestati
on on the mattress. There was evidence of some bed bug activity under the box spring and in the base of the bed. Seeing this, they immediately moved us to another room and "quarantined" our suitcases and any clothing that came in contact with the beds.
The hotel staff took this seriously and called in their external inspector for the next day (Saturday). In the morning the head of security came to our new room to take all of our clothing for cleaning. By 2:00 p.m. the infestation was confirmed. They purchased new suitcases for us and offered assistance as needed and requested.
The bites continued to erupt and the itching was excruciating.
Two doctor visits later in my hometown, I am controlled on medication and the reaction has tapered off. The hotel filed an insurance claim and has called to follow-up on my status.
Hyatt Regency Washington on 03/24/2011
On behalf of Hyatt Regency Washington, please allow me to reach out to you regarding your stay at our property. We take every report of bed bugs very seriously. Once we learned of your concerns, we immediately removed the room from service and contacted a nationally recognized pest control expert to conduct a thorough examination of your guestroom. That examination failed to find any trace of bed bugs. The safety of our guests and the cleanliness of our facilities are top priorities. The trained
and knowledgeable housekeeping staff at Hyatt Regency Washington is one of the best lines of defense along with our regular inspections. We pride ourselves on keeping our teams equipped with the knowledge, training, and tools needed to identify and address any issues, and we regularly review our housekeeping standards and procedures to endeavor to ensure that each Hyatt guest enjoys a safe, clean and comfortable environment in our hotels.
If you would like to discuss this matter with me further, please contact me directly at your convenience.
Anonymous on 03/20/2011
went to sleep fine....Woke up covered in bites.
manager said no evidence of bed bugs, but the bites are real!!!
don't know what else they could be.....
Anonymous on 11/21/2010
On behalf of the Hyatt Regency Washington, please allow me to reach out to you regarding your stay
at our property.
We take every report of bed bugs very seriously. If a guest reports that he or she may have found bed bugs, we take swift action. We immediately remove the room from service and call in a nationally recognized pest control expert to investigate the room and take all steps necessary to address the situation.
The safety of our guests and the cleanliness of our facilities are top p
riorities. The trained and knowledgeable housekeeping staff at The Hyatt Regency Washington are one of the best lines of defense along with our regular inspections. We pride ourselves on keeping our teams equipped with the knowledge, training, and tools needed to identify and address any issues, and we regularly review our housekeeping standards and procedures to ensure that each Hyatt guest enjoys a safe, clean and comfortable environment in our hotels.
I invite you to contact me at the hotel if you can provide us with more information about your stay and these alleged incidents, such as the dates of your stay and room number. We encourage all of our guests to report any alleged incidents to us promptly so we can quickly address the situation.
Anonymous on 11/20/2010
I found two bed bugs on my bed in a recent stay at this hotel. I caught one and gave it to a manager. Hotel staff were responsive, but seemed to be trying to hide and down play the situation.