on on the mattress. There was evidence of some bed bug activity under the box spring and in the base of the bed. Seeing this, they immediately moved us to another room and "quarantined" our suitcases and any clothing that came in contact with the beds.

The hotel staff took this seriously and called in their external inspector for the next day (Saturday). In the morning the head of security came to our new room to take all of our clothing for cleaning. By 2:00 p.m. the infestation was confirmed. They purchased new suitcases for us and offered assistance as needed and requested.
The bites continued to erupt and the itching was excruciating.

Two doctor visits later in my hometown, I am controlled on medication and the reaction has tapered off. The hotel filed an insurance claim and has called to follow-up on my status.

and knowledgeable housekeeping staff at Hyatt Regency Washington is one of the best lines of defense along with our regular inspections. We pride ourselves on keeping our teams equipped with the knowledge, training, and tools needed to identify and address any issues, and we regularly review our housekeeping standards and procedures to endeavor to ensure that each Hyatt guest enjoys a safe, clean and comfortable environment in our hotels.

If you would like to discuss this matter with me further, please contact me directly at your convenience.

Steve Smith
General Manager
202-737-1234
Steve.Smith@Hyatt.com

riorities. The trained and knowledgeable housekeeping staff at The Hyatt Regency Washington are one of the best lines of defense along with our regular inspections. We pride ourselves on keeping our teams equipped with the knowledge, training, and tools needed to identify and address any issues, and we regularly review our housekeeping standards and procedures to ensure that each Hyatt guest enjoys a safe, clean and comfortable environment in our hotels.
I invite you to contact me at the hotel if you can provide us with more information about your stay and these alleged incidents, such as the dates of your stay and room number. We encourage all of our guests to report any alleged incidents to us promptly so we can quickly address the situation.

Steven Smith
General Manager
202-737-1234
Steve.Smith@Hyatt.com