Holiday Inn Washington Capitol
550 C St Sw
Washington, DC 20024-2514

Found 7 reports:

On 04/09, I checked into the Holiday Inn Washington Capitol, placed my luggage on the luggage rack and my laptop bag on the desk. I pulled back the sheets and noticed the mattresses were encased to prevent bedbugs (that's good), and no obvious signs of bedbugs on the bed or headboard of the recently renovated room.

After laying on the bed for 30 minutes, I saw something crawling up the wall from behind the dresser. It was a bedbug. I caught it in a cup and immediately called the front desk. T

he manager on duty and someone from housekeeping came up.

I was told by the person from housekeeping that the room was recently renovated and that I probably brought the bedbug in on me. I was offended by that remark and did not accept the offer to be moved to another room. They also offered to have all my clothes cleaned if I stayed. I checked out immediately. Due to several conferences and the Cherry Blossom Festival, many of the the nearby hotels were sold out. I asked the manager to find me a room in another hotel. She did find a room in a Hyatt in Crystal City but could not arrange for my previous room rate to be accepted. The manager did pay for my cab to the new hotel which was appreciated. I asked for the outside of my suitcase and my laptop bag to be vacuumed before I left which they also did.

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This same hotel is labeled under different names on this registry.
see also: Holiday Inn Capitol

There are multiple reports under this name.


This is unfortunate, as I had to hear directly from the General Manager (Sheri A. Swain) the very next morning after this incident how the Holiday Inn Capitol cannot and does not pre-treat for bed bugs. The general manager went into elaborate detail as to how and why exterminating/treating for bed bugs in advance can be irritating to guest and how they simple just can’t do it. Now according to the Assistant Manager “Bed bugs are not a regular occurrence at our hotel because of our aggress

ive pest control program”.

I also had to painfully sit and hear from the General Manager, Sheri A. Swain how common bed bugs are now-a-days in our everyday life. The Assistant Manager states “we use them (their regular professional pest control company) for any incidents that involve any kind of report of bugs” continuing on to say “we immediately call the outside extermination company for treatment and we do not sell the room until it is pest free”. At one point, accumulating up to 200,000 Priority Club Points, I travel five days out of the week from Maryland to Miami and have my routine of sanitizing and bed-checks every time I check into a room. This is the first time I have found any infestation of Bed Bugs as I did at the Holiday Inn Washington Capital. So evidently Ms. Swain and Ms. Holder, guest reports and Bed Bug infestations ARE common at the Holiday Inn Washington Capital.

I would imagine as any reputable Hotel you would have mattress covers, mattresses, pillows and linens on your Guest Room Cleaning Checklist and this would have been caught before a guest as myself checked into the room. If these line items are on your Guest Room Cleaning Checklist, then it comes down to a lack of associate training and management.

The management team at Holiday Inn Washington Capital can attempt to minimize the situation but the bottom line is they lost a customer and potentially others over this “common” incident.

see full report...

This is unfortunate, as I had to hear directly from the General Manager (Sheri A. Swain) the very next morning after this incident how the Holiday Inn Capitol cannot and does not pre-treat for bed bugs. The general manager went into elaborate detail as to how and why exterminating/treating for bed bugs in advance can be irritating to guest and how they simple just can’t do it. Now according to the Assistant Manager “Bed bugs are not a regular occurrence at our hotel because of our aggress

ive pest control program”.

I also had to painfully sit and hear from the General Manager, Sheri A. Swain how common bed bugs are now-a-days in our everyday life. The Assistant Manager states “we use them (their regular professional pest control company) for any incidents that involve any kind of report of bugs” continuing on to say “we immediately call the outside extermination company for treatment and we do not sell the room until it is pest free”. At one point, accumulating up to 200,000 Priority Club Points, I travel five days out of the week from Maryland to Miami and have my routine of sanitizing and bed-checks every time I check into a room. This is the first time I have found any infestation of Bed Bugs as I did at the Holiday Inn Washington Capital. So evidently Ms. Swain and Ms. Holder, guest reports and Bed Bug infestations ARE common at the Holiday Inn Washington Capital.

I would imagine as any reputable Hotel you would have mattress covers, mattresses, pillows and linens on your Guest Room Cleaning Checklist and this would have been caught before a guest as myself checked into the room. If these line items are on your Guest Room Cleaning Checklist, then it comes down to a lack of associate training and management.

The management team at Holiday Inn Washington Capital can attempt to minimize the situation but the bottom line is they lost a customer and potentially others over this “common” incident.

see full report...

This is unfortunate, as I had to hear directly from the General Manager (Sheri A. Swain) the very next morning after this incident how the Holiday Inn Capitol cannot and does not pre-treat for bed bugs. The general manager went into elaborate detail as to how and why exterminating/treating for bed bugs in advance can be irritating to guest and how they simple just can’t do it. Now according to the Assistant Manager “Bed bugs are not a regular occurrence at our hotel because of our aggress

ive pest control program”.

I also had to painfully sit and hear from the General Manager, Sheri A. Swain how common bed bugs are now-a-days in our everyday life. The Assistant Manager states “we use them (their regular professional pest control company) for any incidents that involve any kind of report of bugs” continuing on to say “we immediately call the outside extermination company for treatment and we do not sell the room until it is pest free”. At one point, accumulating up to 200,000 Priority Club Points, I travel five days out of the week from Maryland to Miami and have my routine of sanitizing and bed-checks every time I check into a room. This is the first time I have found any infestation of Bed Bugs as I did at the Holiday Inn Washington Capital. So evidently Ms. Swain and Ms. Holder, guest reports and Bed Bug infestations ARE common at the Holiday Inn Washington Capital.

I would imagine as any reputable Hotel you would have mattress covers, mattresses, pillows and linens on your Guest Room Cleaning Checklist and this would have been caught before a guest as myself checked into the room. If these line items are on your Guest Room Cleaning Checklist, then it comes down to a lack of associate training and management.

The management team at Holiday Inn Washington Capital can attempt to minimize the situation but the bottom line is they lost a customer and potentially others over this “common” incident.

see full report...

We take great pride in our hotel and in the services we offer and have a very aggressive extermination program in place. Bed bugs are not a regular occurrence at our hotel because of our aggressive pest control program which is administered by a professional pest control company. Besides our regular extermination program which occurs weekly, we use them for any incidents that involve any kind of report of bugs. If anything is found during this process or reported by any guest, we immediately cal

l the outside extermination company for treatment and we do not sell the room until it is pest free.
It has been recently reported by many news sources, the incidence of bed bugs is higher than usual throughout the United States and the world. Bed Bugs have been found in many locations, including popular retail chains, movie theaters, public transportation vehicles and hotels. Bed bugs are not a cleanliness issue and are brought into hotels by guests who have been in contact with them elsewhere.

I can appreciate the inconvenience of this discovery and I am happy that our team promptly attended to your needs and relocation.

see full report...

Checked in to the hotel 8/24/12 room 869. Checked bed and found one big bed bug under the pillow, put it in a cup and reported to management. A whole crew came to the room and did a full inspection and found the bed and box spring mattress was entirely infested. They immediatlely moved us to a different floor.









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