We value our guests’ comments. We welcome and thank everyone for the opportunity to address any issues concerning our customers’ satisfaction. We are proud of the service we provide our guests. Your comfort and safety are of utmost importance to us. Our business is based on ensuring that our guests experience a pleasant and restful stay at our hotel.
We regret that we have had several confirmed cases of bed bug reports at our hotel.
Despite these cases, we assure you that we do everyth
ing within our means to make sure that our guest welfare is not compromised.
We are aware of the resurgence of bed bug cases throughout the country. With keen awareness, all sighting reports, confirmed or not, are always taken seriously. Once a sighting is reported, we immediately put the room out of inventory and it is only returned to service once confirmed treated. All rooms go through a series of treatments. Even the affected beds are discarded then replaced.
For several years we have practiced a proactive standard of operation (SOP) to avoid and, if detected, eliminate bed bugs in our hotel. Since the resurgence, we have been very vigilant with our pest control management SOP, conducting monthly inspections of all of our rooms. Twice a year; we perform bed bug dog inspections, where specially trained dogs are brought in to go through each room to sniff for any signs of infestation.
It is unfortunate however, that despite having an aggressive pest control plan in place; we were not spared from having bed bug occurrences.
Experts have not determined what causes the present resurgence. The most common explanations are: increased resistance of bedbugs to available pesticides and the greater popularity of international and domestic travel. Bed bugs have been found in other establishments such as public libraries, clothing stores and movie theaters. Hotels are no exception. The presence of bed bugs has been reported in different hotels. They do not discriminate between brands, star ratings and locations.
As we have in the past, please be assured that we will remain vigilant in our efforts to effectively contain and eliminate reported cases. We are confident that our best practices are our primary defense.