Hilton Washington and Towers
1919 Connecticut Ave Nw
Washington, DC 20009-5701

Found 1 report:

So I could go on forever, because this was the worst hotel experience ever!! But...

My fiance went to put his wallet under the mattress to hide it before going out, and 5 minutes later, out crawled a bed bug. Security came up to our room and confirmed it was a bed bug and allowed us to move to a different room. Well in the process of moving rooms, the bellman must have dropped my fiance's keys, so the next morning after an hour of not finding keys, we thought maybe they would be in the firs

t (infested) room. We called security to take us down to the room with a key so that we could look, and they opened the door and the room was OCCUPIED WITH NEW PEOPLE!! We didn't even leave that room until 10pm the night before, and the front desk told us that was around the time it was filled the night prior. We were OUTRAGED!! Bed bugs are no joke, you can bring them back to your home. So basically, they don't take bed bugs serious and DO NOT follow protocol! I'd NEVER stay there again!! I had to argue with the hotel asst. manager for 3 hours before they agreed to comp our room! Horrible sanitary practices and horrible customer service!

see full report...








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