NoComfort on 01/11/2013
Date of encounter: 9 January 2013
My wife and I were scheduled to stay in this hotel for the week. My wife woke up the morning of Wednesday the 9th of January 2013 with over 30 bites all over her body. Needless to say we were both worried and concerned. No bites showed on me at all (which is not unusual from what we've read).
We contacted the hotel and it has been quite frankly a bit of a nightmare. They found us a new room but didn't help us move at all. They kept giving us
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the wrong information as to when the exterminators would come which caused us all kinds of problems as we tried to schedule our lives around their bug problem. We are now to the 3rd scheduled time that the exterminators are supposed to come (tomorrow) but the first two times we were told they were coming they didn't come. And as of today we are planning to never stay at this hotel again because of how they handled this.
We spoke directly to the exterminators and asked them to send the report (how many live and how many dead) directly to us. We also spoke with them about what the hotel should be doing to resolve this situation. The hotel should have set us up in a new hotel room with a 3rd hotel room on the ready to use as our clean room. Then any bugs that we carried with us from the originally infested room that were carried into the 2nd room would be left in the 2nd room and not taken into the 3rd clean room. The 3rd clean room would be used to move all 'cleared and cleaned' items into as they get cleaned and cleared. Then there is a much smaller chance to bring the bugs back to our home.
The hotel did not keep a 3rd room for us. They simply said they were sold out and left it at that. The hotel has been saying all the right things but not doing the right things. We are both so frustrated and angry.