PREVENTABLE SITUATION! I came to LA early in the week to help out and stayed with the bride. My family arrived a few days later and checked in to the Airtel Plaza Hotel as I went on to the bachelorette party. We were excited as this hotel had beautiful pictures of its rooms online and is adjacent to the airstrip!
I arrived at the hotel around 2am with much of the rest of the bridal party who was staying at the same location. A friend asked if she could help me bring my things up to my room and
help me get there as she had stayed the night before. I told her the room number my family was checked into. She asked again in disbelief, as her and her family were moved out of THAT SAME ROOM, THE NIGHT BEFORE, BECAUSE OF BED BUGS found in bed with her child.
We immediately went up to the room and found multiple bugs in the bed with my sleeping daughter. One of which I unintenionally smashed and it left blood on the sheet. These were all near the cloth covered headboard and nightstand. (Not at the other end which we always check when staying at hotels.) We had our kids wake up and tried calmly to explain we had to leave and they had to change their clothing. However, they were terrified. I called the front desk to send someone up.
We were offered to move to another room, refused it and were refunded our full payment, minus a random $25 charge-possibly parking. I asked (as the friend who was moved from the room the night before was also in the room) why the room was given to us. The hotel staff said he had left housekeeping a note and wasn't sure why it was given to us. He took pictures of the bed bugs as did we.
We demanded that they let us use a dryer after Googling what to do to next, as we did not want to take the bed bugs along to our next hotel. Hours later, our last load was the swimwear the kids had used earlier, which was still damp. 30 minutes in the dryer (as the website had suggested) the swimwear was not completely dry. We decided that the dryer was not getting hot enough for killing the bugs. We left our luggage, clothing (including formal wear for the up coming rehearsal dinner and wedding) shoes, and my young son's favorite teddy, which was heartbreaking for him and a very hard, but necessary call to make.
We went to a nearby hotel arriving around 6 am only to have everyone hit the showers and then sleep through the morning's planned group activities. We purchased new clothing to get us through the trip.
Wedding guests staying that night also left the hotel when they woke up and heard what had happened.
We called and emailed, as did many of the other families, for weeks and received a variety of excuses why we couldn't speak to the person who we needed to. Staff suggested that we brought the bed bugs in with us, that they could be one of many bugs that resemble bed bugs, also, they could have flown in an open window. Someone was told by staff that two different pest control companies came in after we left and neither could find anything.
We requested reimbursement for the items we had to leave behind and what we purchased. The owner finally called one of us back and said our request was not going to be granted.
***I get that these bugs can a problem anywhere, but when your hotel's "policy" is not enforced after you are notified about an incident, how can the consumer trust? This was preventable!