Sam on 09/21/2011

Dear Guest,
I would like to offer my sincere apology for any the inconvenience you experienced. I am certainly disappointed that I did not get a chance to speak with you in person. I appreciate your concern, interest and extra time you have taken to bring the matters to our attention . Please accept my apologies and be assured that your concerns are noted and addressed with the managers involved.

I would certainly like to be of further assistance if you can please follow up with me at y

Anonymous on 09/19/2011

I am staying at the hotel for a couple of nights now and woke up this morning with bed bugs swellings in different parts on my body. I'm talking to the hotel management about it now but they said there were a few bed bug reports at the hotel last week.