Once Bitten on 08/12/2014
We stayed at the Biltmore Santa Clara August 2013. We found bed bugs in our bed and the hotel eventually changed our rooms after trying to convince me it was just fleas. They did offer to put all of our belongings in the dryer and comped our stay.
Leo on 10/19/2012
I lived in the hotel in Sept 2012 for three days in the hotel. And I found the bed bugs in the mattress. I reported this to the front desk. And they changed my room upon my request. It is better to bag all your belongings during your stay in this holel.